Systems Technician

Austin Regional Clinic: ARC • Austin, TX

9d

About The Position

The Systems Technician supports and maintains computer systems and applications, educates users, and provides professional technical assistance. The role requires identifying, correcting, and reporting system malfunctions; maintaining accurate documentation; working closely with coworkers, administrators, managers, and other departments; and performing duties in compliance with organizational policies and confidentiality requirements.

The technician answers assigned IT helpdesk calls, ensures continuity of systems and applications, installs approved software and hardware, and repairs PCs, fax machines, phones, and other equipment. The role also tracks inventory, records issues in department tracking software, advises users, and recommends hardware or software changes to improve computer capabilities. The position works with a team to troubleshoot and resolve issues, learns products that streamline support, travels between CMS/ARC locations as required, and may be assigned overtime and on-call periods.

The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or equivalent.
• Excellent working knowledge or experience with PCs, printers, and fax machines.
• Working knowledge of current Windows operating system versions.
• Professional, courteous, and friendly demeanor with exceptional customer service skills.
• Excellent written and verbal communication and follow-up skills.
• Strong analytical and problem-solving skills.
• Strong organizational skills and attention to detail.
• Good time-management skills.
• Ability to work in a team environment and independently.
• Ability to handle competing priorities.
• Ability to work in an extremely fast-paced environment with diverse technical challenges.

Nice To Haves

• One to two years of professional experience in a customer-facing technical or help desk role is preferred.
• An IT-related associate or bachelor’s degree or appropriate technical certifications may be helpful and may substitute for the preferred professional experience.
• Telecommunications skills are helpful.

Responsibilities

• Answer assigned IT helpdesk phone calls and assist end users.
• Ensure continuity of computer systems and applications for system users.
• Install approved software and hardware products.
• Repair PCs, fax machines, phones, and other equipment as necessary.
• Track and log incoming and outgoing inventory.
• Provide technical assistance and advice to users.
• Recommend software and hardware changes to improve computer capabilities.
• Maintain and log issues using department tracking software.
• Work with a team to identify, troubleshoot, and resolve issues.
• Learn and use products that help streamline support functions.
• Meet attendance and punctuality expectations.
• Travel to and from CMS/ARC locations as required.
• Perform other duties as assigned.
• Work overtime as required.
• Work on-call periods as assigned by the manager.
• Maintain compliance and confidentiality while carrying out duties.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Accounts
• PTO
• 401(k)
• Employee Assistance Program
• Life insurance
• Long-term disability
• Tuition reimbursement
• Child care assistance
• Health and fitness benefits
• Sick child care assistance
• Development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED