Technician II, Retail Systems

SpartanNash•South Bend, IN

10d•Onsite

About The Position

This role installs, troubleshoots, maintains, supports, and repairs personal computer systems and related peripheral equipment for Company and Independent Retail locations. Equipment may include wireless handheld devices, time clocks, EPS and POS hardware, Microsoft operating systems, networks and servers, printers, and modems. The technician troubleshoots, identifies, analyzes, resolves, or escalates technical and customer problems involving POS hardware, software, and telecommunications according to established support guidelines. The role also maintains accurate inventory and customer records, provides technical support and training to end users, and recommends solutions to improve customer satisfaction and system performance. Additional responsibilities may be assigned as needed. The position is based at 760 Cotter Street, South Bend, Indiana 46613. It involves a typical office environment, with occasional exposure to computer/server rooms, print shops, or production areas. Travel requirements vary by assignment, and the role may require travel up to 25%.

Requirements

High school diploma or equivalent combination of education and/or experience.
Two years of IT support experience.
Good written and verbal communication skills.
Good organizational, planning, and time-management skills, with strong troubleshooting and problem-solving skills.
Strong customer service skills.
Knowledge of working in a multi-system, multi-vendor environment.
Familiarity with IT concepts, practices, and procedures.
Strong hardware and software technical knowledge of microprocessor-based PCs, printers, POS terminal hardware, and LANs and WANs.
Familiarity with NT 4.0, Windows 2000, Windows XP, and Microsoft Office products.
Ability to travel up to 25%.
Ability to lift and/or move 20 pounds.

Nice To Haves

Experience in Retail Technology preferred.

Responsibilities

Install, troubleshoot, maintain, support, and repair personal computer systems and related peripheral equipment in Company and Independent Retail locations.
Troubleshoot, identify, analyze, resolve, or escalate technical and customer problems involving POS hardware, software, and telecommunications in accordance with established guidelines.
Maintain accurate inventory and customer records.
Identify technical environment issues and recommend solutions to mitigate problems and provide optimal customer satisfaction.
Provide technical support and training to end users to ensure optimal use of business systems.
May provide training to other IT associates.
Identify, analyze, and repair product issues; order and replace parts as needed.
Determine and recommend products or services that best fit customer needs.
Recommend system development, improvements, optimization, or support efforts to minimize cost.
Perform additional responsibilities as assigned.