Technician II, Retail Systems

SpartanNash • South Bend, IN

8d • Onsite

About The Position

This role installs, troubleshoots, maintains, supports, and repairs personal computer systems and related peripheral equipment for Company and Independent Retail locations. Equipment may include wireless handheld equipment, time clocks, EPS and POS hardware, Microsoft operating system networks and servers, printers, and modems.

The Technician troubleshoots, identifies, analyzes, resolves, and escalates technical and customer problems involving POS hardware, software, and telecommunications; maintains accurate inventory and customer records; and supports customer satisfaction by identifying technical environment issues and recommending solutions. The role also provides technical support and end-user training, may train other IT associates, repairs product issues and replaces parts, recommends products or services to customers, and suggests system development or optimization efforts to minimize costs. Additional responsibilities may be assigned as needed.

The position is based at 760 Cotter Street, South Bend, Indiana 46613. Travel requirements vary by assignment, and travel may be up to 25%. The work environment is typically an office and may include computer/server rooms, print shops, production areas, or distribution settings.

Requirements

• High school diploma or equivalent combination of education and/or experience.
• Two years of IT support experience.
• Good written and verbal communication skills.
• Good organizational, planning, and time-management skills, with strong troubleshooting and problem-solving skills.
• Strong customer service skills.
• Knowledge of working in a multi-system, multi-vendor environment.
• Familiarity with IT concepts, practices, and procedures.
• Strong hardware and software technical knowledge of microprocessor-based PCs, printers, POS terminal hardware, and LANs and WANs.
• Familiarity with NT 4.0, Windows 2000, Windows XP, and Microsoft Office products.
• Ability to travel up to 25%.
• Ability to lift and/or move 20 pounds.
• Frequently sit, stand, and walk.

Nice To Haves

• Experience in retail technology is preferred.

Responsibilities

• Install, troubleshoot, maintain, support, and repair personal computer systems and related peripheral equipment for Company and Independent Retail locations.
• Troubleshoot, identify, analyze, resolve, and/or escalate technical and customer problems involving POS hardware, software, and telecommunications according to established support guidelines.
• Maintain accurate inventory and customer records in accordance with established guidelines.
• Identify technical environment issues and recommend solutions to support customer satisfaction.
• Provide technical support and training to end users; may provide training to other IT associates.
• Identify, analyze, and repair product issues; order and replace parts as needed.
• Determine and recommend products or services that best fit customer needs.
• Recommend system development, improvement, optimization, or support efforts to minimize cost.
• Perform additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED