Communication Systems Technician II

Mobile Communications America•Myrtle Beach, SC

About The Position

MCA is seeking an experienced Communication Systems Technician II in the Myrtle Beach, South Carolina area to support its MSS division. The role diagnoses and resolves complex equipment, programming, system, and installation issues; collaborates with the service team, Service Manager, and customers; and helps plan and coordinate customer installations. The technician also assists with project scoping and quoting, completes service tickets, makes minor electronic-circuit modifications, deploys software and firmware updates, and contributes to the development of the service team’s technical skills. The role requires a customer-focused, safety-conscious approach and a willingness to learn new communications technologies. The work environment includes indoor and outdoor conditions in heat, cold, wet, humid, dry, and arid settings. The position may involve on-call maintenance for critical systems, travel as needed, and occasional second- or third-shift and weekend work based on project schedules. Regular hours are first shift, Monday through Friday. The position has no direct reports.

Requirements

At least two years of technical service and installation experience; the posting notes an average of more than five years.
Proficiency in radio equipment installation, programming, and troubleshooting.
A proven record of hands-on operational, technical, and installation support or service for complex radio and other wireless communications systems and equipment.
Extensive knowledge of radio theory, RF propagation characteristics across frequency bands, and communications systems.
Expertise in subscriber programming and the ability to program various radio types to customer requirements.
Ability to read schematics, block diagrams, and flow charts to maintain or repair supported electronic systems and equipment.
Ability to lead a team and work area while ensuring proper staging, execution, and safety.
Team-focused approach and commitment to meeting customer needs.
Strong communication skills with end users and third parties.
Ability to work indoors and outdoors in varying heat, cold, wet, humid, dry, and arid conditions.
Ability to frequently stand, walk, sit, use hands to handle tools or controls, reach, climb stairs, talk or hear, lift equipment up to 50 pounds, bend, use near vision for reading and computer work, and position oneself to maintain computers or other equipment.
Ability to use personal protective equipment to prevent exposure to potentially hazardous materials.
Ability to handle semi-frequent stressful conditions, frequently work outdoors, occasionally ascend or descend a ladder, and operate a motor vehicle.
Willingness to travel as necessary to support company and customer needs.

Nice To Haves

A two-year degree in Electronics, IT, or an applicable subject.
P25 and/or MotoTRBO experience.

Responsibilities

Diagnose, troubleshoot, and resolve complex equipment, programming, system, and installation problems.
Collaborate with the team, Service Manager, and customers.
Work with customers to develop installation and programming strategies and coordinate site access with the team.
Assist in scoping and quoting service, installation, and programming projects.
Support the development of service team talent and technical skills.
Complete assigned tickets properly and on time.
Make minor electronic-circuit modifications as requested by customers and deploy factory software or firmware updates.
Learn and receive mentoring on new communications technologies and equipment.
Lead a team and work area to support proper staging and execution of work and maintain a safe environment.
Travel as necessary to support company and customer needs.
Provide on-call maintenance for critical systems when required.