Communication Systems Technician

Mobile Communications America•Shreveport, LA

8d•Onsite

About The Position

Mobile Communications America (MCA) is seeking an experienced Communication Systems Technician to support its Voice (MSS) division in the Shreveport, Louisiana area. The technician installs, programs, maintains, repairs, designs, and upgrades communication systems and equipment for mission-critical customers, including public safety organizations, hospitals, utilities, and manufacturers. Equipment and technologies include two-way radios, land mobile radios, P25 trunking systems, and MOTOTRBO. The role involves collaborating with the team, Service Manager, and customers; completing assigned service tickets accurately and on time; and learning new communications technologies. The technician may modify electronic circuitry, deploy factory software or firmware updates, and participate in an on-call rotation providing 24/7 technical support. The position primarily serves customers in Northwestern Louisiana, with additional travel to job sites for customer projects. A company take-home vehicle is provided. The work is primarily scheduled for first shift, Monday through Friday, with occasional second- or third-shift work and weekends depending on project schedules. On-call maintenance for critical systems may be required. The work environment includes indoor and outdoor conditions in varying temperatures and weather. Physical duties include frequently moving equipment weighing up to 50 pounds, using tools and testing equipment, and occasionally climbing a ladder. No direct reports.

Requirements

At least two years of experience diagnosing, repairing, programming, and installing mobile communications equipment.
Team-focused approach and commitment to meeting customer needs.
Strong communication skills when working with end users and third parties.
Resourcefulness and willingness to seek assistance or guidance when needed.
Understanding of, or willingness to learn, two-way radio theory.
Experience operating testing equipment such as spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
Proficiency with Microsoft Office.
Valid driver's license and successful completion of a motor vehicle record check.
Ability to pass a seven-year background check and drug screen.
Ability to work indoors and outdoors in heat, cold, wet, humid, dry, and arid conditions; use personal protective equipment; lift and move equipment weighing up to 50 pounds; and perform the stated standing, walking, sitting, reaching, climbing, bending, vision, and equipment-maintenance duties.
Ability to work first shift Monday through Friday, with occasional second- or third-shift work and weekends depending on project schedules, and participate in on-call support as required.

Nice To Haves

Two-year degree in Electronics, IT, or an applicable subject.
P25 and/or MOTOTRBO experience.
CET certification.

Responsibilities

Install, program, and maintain complex communications equipment and systems, including two-way radios, land mobile radios, P25 trunking systems, and MOTOTRBO.
Diagnose and repair system problems to restore communications for mission-critical customers.
Design and upgrade customer systems to current technologies and solutions.
Collaborate with the team, Service Manager, and customers.
Complete assigned tickets properly and on time.
Make minor electronic-circuitry modifications as requested and deploy factory software or firmware updates.
Participate in an on-call rotation and provide 24/7 technical support.
Travel to customer job sites, primarily throughout Northwestern Louisiana, with additional geographic coverage as project needs require.