Communication Systems Technician

Mobile Communications America•Louisville, KY

9h•Onsite

About The Position

Mobile Communications America, Inc. (MCA) is seeking an experienced Communication Systems Technician in Louisville, Kentucky, to support its Voice (MSS) division. The technician installs, programs, maintains, repairs, designs, and upgrades complex communications systems and equipment used by mission-critical customers, including public safety agencies, hospitals, utilities, and manufacturers. Equipment and technologies include two-way radios, land mobile radios, P25 trunking systems, and MOTOTRBO. The role involves collaborating with customers, the Service Manager, and teammates; completing service tickets accurately and on time; making minor electronic-circuit modifications and deploying factory software or firmware updates; and learning new communications technologies. The technician participates in an on-call rotation and provides 24/7 technical support. This role works in indoor and outdoor environments and may involve varied weather and potentially hazardous materials. Physical demands include frequent standing, walking, sitting, handling tools and equipment, climbing stairs, lifting and moving equipment weighing up to 50 pounds, and occasionally climbing a ladder. The position has no direct reports.

Requirements

At least two years of experience diagnosing, repairing, programming, and installing mobile communications equipment.
Team-focused approach and commitment to meeting customer needs.
Strong communication skills when working with end users and third parties.
Resourcefulness and willingness to seek assistance or guidance when needed.
Understanding of, or willingness to learn, two-way radio theory.
Experience operating testing equipment such as spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
Proficiency with Microsoft Office.
Valid driver’s license.
Ability to pass a seven-year background check, motor vehicle check, and drug screen.
Ability to meet the physical requirements of the role, including frequently moving equipment weighing up to 50 pounds and working indoors and outdoors in varied weather conditions.

Nice To Haves

Two-year degree in Electronics, IT, or an applicable subject.
P25 and/or MOTOTRBO experience.
CET certification.

Responsibilities

Install, program, and maintain complex communications equipment, including two-way radios, land mobile radios, P25 trunking systems, and MOTOTRBO systems.
Diagnose and repair communication systems to restore service for mission-critical customers.
Design and upgrade customer systems using current technologies and solutions.
Collaborate with teammates, the Service Manager, and customers.
Learn and be mentored in new communications technologies and equipment.
Complete assigned tickets properly and on time.
Make minor modifications to electronic circuitry as requested by customers and deploy factory software or firmware updates.
Participate in an on-call rotation and provide 24/7 technical support.