Communication Systems Technician I

Mobile Communications America Inc•Bowling Green, KY

About The Position

MCA is seeking a Communication Systems Technician I to support its MSS (Voice) division in the Bowling Green, Kentucky area. The role installs, programs, maintains, troubleshoots, and repairs land mobile radio systems and related communications equipment for customers in public safety, healthcare, education, utilities, manufacturing, and other markets. It also involves designing and upgrading customer systems, making minor electronic-circuit modifications, and deploying software or firmware updates. The technician provides technical support and communicates with customers about system performance and service needs, collaborates with the team, Service Manager, and customers, and completes service tickets, work orders, and technical documentation. The position requires adherence to safety, quality, and service procedures, willingness to learn new communications technology, and participation in an on-call rotation for emergency support as needed. The role primarily serves customers in Bowling Green and surrounding areas, and travel to customer job sites is required. A company take-home vehicle and fuel card are provided. Work is generally first shift, Monday through Friday, with occasional second- or third-shift work and weekends depending on project schedules. On-call maintenance for critical systems may also be required. The work environment includes indoor and outdoor conditions across a range of temperatures and weather, and the role has physical requirements including lifting equipment up to 50 pounds, climbing stairs and occasionally ladders, and working with tools and equipment.

Requirements

At least two years of experience diagnosing, repairing, programming, and installing mobile communications equipment.
Experience operating testing equipment such as spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
Understanding of, or willingness to learn, two-way radio theory.
Team-focused approach and commitment to meeting customer needs.
Strong customer service, communication, and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams.
Valid driver's license and a driving record that complies with company policies and procedures.
Ability to pass applicable background screening, drug testing, and motor vehicle record requirements.
Ability to meet the physical requirements of the role, including frequently moving equipment weighing up to 50 pounds, working outdoors, and occasionally ascending or descending a ladder.

Nice To Haves

Experience with Motorola Solutions communication technologies or competitor manufacturers.
Associate degree in Electronics, Information Technology, Telecommunications, or a related technical field; equivalent education, certifications, military training, and relevant experience will also be considered.

Responsibilities

Install, program, maintain, troubleshoot, and repair land mobile radio systems and related communications equipment.
Design and upgrade customer systems to current technologies and solutions.
Make minor modifications to electronic circuitry and deploy factory software or firmware updates.
Provide technical support and communicate with customers about system performance, maintenance, and repair needs.
Collaborate with the team, Service Manager, and customers.
Complete service tickets, work orders, and technical documentation accurately and within established timelines.
Learn new communications technology and equipment with support and mentoring.
Follow company safety standards, quality requirements, and established service procedures.
Participate in an on-call rotation and provide after-hours emergency support as needed.
Travel to customer job sites in Bowling Green and surrounding areas.
Perform other duties as assigned.