Communication Systems Technician

Mobile Communications America Inc•Louisville, KY

1d•Onsite

About The Position

MCA is seeking an experienced Communication Systems Technician to support its Voice (MSS) division in Louisville, Kentucky. The role installs, programs, maintains, repairs, designs, and upgrades communication systems and equipment for mission-critical customers, including public safety, hospitals, utilities, and manufacturing organizations. Equipment and technologies include two-way radios, land mobile radios, P25 trunking systems, and MOTOTRBO. The technician works with the team, Service Manager, and customers; completes assigned service tickets on time; performs minor electronic-circuit modifications and software or firmware updates; and participates in an on-call rotation providing 24/7 technical support. The position involves work indoors and outdoors in varied weather and environmental conditions, physical handling and maintenance of equipment, and use of personal protective equipment where needed. There are no direct reports.

Requirements

At least two years of experience diagnosing, repairing, programming, and installing mobile communications equipment.
Team-focused approach and commitment to meeting customer needs.
Strong communication skills with end users and third parties.
Resourcefulness and willingness to seek assistance or guidance when needed.
Understanding of, or willingness to learn, two-way radio theory.
Experience operating testing equipment such as spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
Proficiency with Microsoft Office.
Valid driver's license.
Ability to pass a seven-year background check, motor vehicle check, and drug screen.

Nice To Haves

Two-year degree in Electronics, IT, or an applicable subject.
P25 and/or MOTOTRBO experience.
CET certification.

Responsibilities

Install, program, and maintain complex communications equipment, including two-way radios, land mobile radios, P25 trunking systems, and MOTOTRBO.
Diagnose and repair system problems to restore communications for mission-critical customers.
Design and upgrade customer systems using current technologies and solutions.
Collaborate with the team, Service Manager, and customers.
Learn new communications technologies and equipment, including through mentorship.
Complete assigned tickets properly and on time.
Make minor modifications to electronic circuitry as requested by customers and deploy factory software or firmware updates.
Participate in an on-call rotation and provide 24/7 technical support.