Communication Systems Technician

Mobile Communications America Inc•El Paso, TX

4d•Onsite

About The Position

Mobile Communications America (MCA) is seeking an experienced Communication Systems Technician to support its MSS (Voice) division in El Paso, Texas. The role installs, programs, maintains, troubleshoots, and repairs land mobile radio systems and related communications equipment for customers across multiple industries. It also involves designing and upgrading systems, providing customer support, documenting service work, and collaborating with the team, Service Manager, and customers. The technician primarily supports customers throughout West Texas and parts of New Mexico. Travel to job sites, including overnight travel, is required. A take-home company vehicle and fuel card are provided for business travel. The schedule is first shift, Monday through Friday, with occasional second- or third-shift work and weekends depending on project schedules. Participation in an on-call rotation for emergency support and critical systems maintenance may be required. The work takes place indoors and outdoors in varied weather and environmental conditions. Physical duties include standing, walking, sitting, handling tools and equipment, climbing stairs and occasionally ladders, lifting and moving equipment weighing up to 50 pounds, operating a motor vehicle, and maintaining computers or other equipment. Use of personal protective equipment may be required. MCA describes its culture as centered on service, growth, teamwork, and safety and welcomes veterans as a Military Friendly Employer.

Requirements

At least two years of experience diagnosing, repairing, programming, and installing mobile communications equipment.
Experience operating testing equipment such as spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
Understanding of, or willingness to learn, two-way radio theory.
Team-focused approach and commitment to meeting customer needs.
Strong customer service, communication, and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams.
Valid driver's license and a driving record that complies with company policies and procedures.
Ability to pass applicable background screening, drug testing, and motor vehicle record requirements.
Ability to perform the described physical duties, including frequently moving equipment weighing up to 50 pounds and working in varied indoor and outdoor conditions.

Nice To Haves

Experience with Motorola Solutions communication technologies or competing manufacturers.
Associate degree in Electronics, Information Technology, Telecommunications, or a related technical field; equivalent education, certifications, military training, and relevant experience will be considered.

Responsibilities

Install, program, maintain, troubleshoot, and repair land mobile radio systems and related communications equipment.
Design and upgrade customer systems to current technologies and solutions.
Make minor electronic-circuit modifications as requested and deploy factory software or firmware updates.
Provide technical support and communicate with customers about system performance, maintenance, and repair needs.
Collaborate with the team, Service Manager, and customers.
Complete service tickets, work orders, and technical documentation accurately and within established timelines.
Learn and receive mentoring in new communications technologies and equipment.
Follow company safety standards, quality requirements, and service procedures.
Participate in an on-call rotation for after-hours emergency support as needed.
Travel to customer job sites, including overnight travel, throughout West Texas and parts of New Mexico.
Perform other duties as assigned.