Communication Systems Technician

Mobile Communications America•El Paso, TX

5d•Onsite

About The Position

Mobile Communications America (MCA) is seeking an experienced Communication Systems Technician in El Paso, Texas, to support its MSS (Voice) division. The role installs, programs, maintains, troubleshoots, and repairs land mobile radio systems and related communications equipment for customers across public safety, healthcare, education, utilities, manufacturing, and other markets. It also involves designing and upgrading customer systems, making minor electronic-circuit modifications, and deploying factory software or firmware updates. The technician provides technical support to customers, collaborates with the team and Service Manager, and completes service tickets, work orders, and technical documentation accurately and on time. The position requires learning new communications technologies, following safety and quality standards, and participating in an on-call rotation for emergency support. It primarily serves customers throughout West Texas and parts of New Mexico, with travel to job sites and overnight stays required. A company take-home vehicle and fuel card are provided for business travel. There are no direct reports.

Requirements

At least two years of experience diagnosing, repairing, programming, and installing mobile communications equipment.
Experience operating testing equipment such as spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
Understanding of, or willingness to learn, two-way radio theory.
Strong customer service, communication, and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams.
Team-focused approach and passion for meeting customer needs.
Valid driver's license and a driving record that complies with company policies and procedures.
Ability to pass applicable background screening, drug testing, and motor vehicle record requirements.
Ability to meet the described physical demands, including frequently moving equipment weighing up to 50 pounds and working in varied indoor and outdoor conditions.

Nice To Haves

Experience with Motorola Solutions communication technologies or competing manufacturers.
Associate degree in Electronics, Information Technology, Telecommunications, or a related technical field; equivalent education, certifications, military training, and relevant experience will also be considered.

Responsibilities

Install, program, maintain, troubleshoot, and repair land mobile radio systems and related communications equipment.
Design and upgrade customer systems to current technologies and solutions.
Make minor electronic-circuit modifications at customer request and deploy factory software or firmware updates.
Provide technical support and communicate with customers about system performance, maintenance, and repair needs.
Collaborate with the team, Service Manager, and customers.
Complete service tickets, work orders, and technical documentation accurately and within established timelines.
Learn and be mentored in new communications technologies and equipment.
Follow company safety standards, quality requirements, and established service procedures.
Participate in an on-call rotation and provide after-hours emergency support as needed.
Travel to customer job sites, including overnight travel, throughout West Texas and parts of New Mexico.
Perform other duties as assigned.