Communication Systems Technician II

Mobile Communications America•Morrisville, NC

6d•Onsite

About The Position

MCA is seeking an experienced Communication Systems Technician II in the Morrisville, North Carolina area to support its MSS division. The role diagnoses and resolves complex equipment, programming, system, and installation issues; collaborates with the team, Service Manager, and customers; and supports installation and programming projects. The technician helps develop service-team talent and technical skills, completes assigned tickets on time, makes minor electronic-circuit modifications, and deploys factory software or firmware updates. The role also requires a willingness to learn new communications technologies and equipment. The technician works in indoor and outdoor environments and may encounter heat, cold, wet, humid, dry, or arid conditions. The position is primarily scheduled for first shift, Monday through Friday, with occasional second- or third-shift work and weekends depending on project schedules. On-call critical-systems maintenance may be required, as may travel to support company and customer needs. The position has no direct reports.

Requirements

At least two years of technical service and installation experience; the posting states an average of five or more years.
Proficiency in radio equipment installation, programming, and troubleshooting.
Demonstrated hands-on operational, technical, and installation support or service for complex radio and other wireless communications systems and equipment.
Extensive knowledge of radio theory, RF propagation characteristics across frequency bands, and communications systems.
Expertise in subscriber programming and ability to program various radio types to customer requirements.
Ability to read schematics, block diagrams, and flow charts to maintain or repair supported electronic systems and equipment.
Ability to lead a team and work area, ensure proper staging and execution of work, and maintain a safe environment.
Team-focused approach and commitment to meeting customer needs.
Strong communication skills with end users and third parties.
Ability to perform the stated physical duties, including frequently moving equipment weighing up to 50 pounds.
Ability to work in indoor and outdoor conditions, including heat, cold, wet, humid, dry, or arid environments.
Ability to use personal protective equipment to prevent exposure to potentially hazardous materials.
Ability to operate a motor vehicle.
Availability for on-call critical systems maintenance may be required.
Ability to work first shift Monday through Friday, with occasional second- or third-shift work and weekends depending on project schedules.
Willingness to travel as necessary to support company and customer needs.

Nice To Haves

Two-year degree in Electronics, IT, or an applicable subject.
P25 experience.
MotoTRBO experience.

Responsibilities

Diagnose, troubleshoot, and resolve complex equipment, programming, system, and installation problems.
Collaborate with the team, Service Manager, and customers.
Partner with customers to develop installation and programming strategies and coordinate access to installation locations.
Assist with scoping and quoting service, installation, and programming projects.
Support development of service-team talent and technical skills.
Complete assigned tickets properly and on time.
Make minor modifications to electronic circuitry at customer request and deploy factory software or firmware updates.
Learn and receive mentoring on new communications technologies and equipment.
Lead a team and work area to ensure work is properly staged and executed and that a safe environment is maintained.
Travel as necessary to support company and customer needs.