Communication Systems Technician II

Mobile Communications America Inc•Morrisville, NC

About The Position

MCA is seeking an experienced Communication Systems Technician II in the Morrisville, North Carolina area to support its MSS division. The role provides hands-on technical service and installation support for radio and other wireless communications systems and equipment. The technician diagnoses and resolves complex equipment, programming, system, and installation issues; works with the service team, Service Manager, and customers; and helps plan, scope, quote, and execute service, installation, and programming projects. The position also supports team technical development, completes assigned tickets, performs minor electronic-circuit modifications and software or firmware updates, and learns new communications technologies. The role involves working indoors and outdoors in a range of weather and environmental conditions, traveling as needed to support company and customer needs, and potentially being on call for critical systems maintenance. Regular hours are first shift, Monday through Friday, with occasional second- or third-shift work and weekends depending on project schedules. There are no direct reports.

Requirements

At least two years of technical service and installation experience; the posting notes an average of more than five years.
Proficiency installing, programming, and troubleshooting radio equipment.
Proven hands-on operational, technical, installation, and service support experience with complex radio and other wireless communications systems and equipment.
Extensive knowledge of radio theory, RF propagation characteristics across frequency bands, and communications systems.
Expertise in subscriber programming and the ability to program various radio types to customer requirements.
Ability to read schematics, block diagrams, and flow charts to maintain or repair supported electronic systems and equipment.
Ability to lead a team and work area, ensure proper work staging and execution, and maintain a safe environment.
Team-focused approach and commitment to meeting customer needs.
Strong communication skills with end users and third parties.
Ability to work indoors and outdoors in heat, cold, wet, humid, dry, and arid conditions.
Ability to frequently stand, walk, sit, handle tools and controls, reach, climb stairs, talk, hear, use personal protective equipment, lift equipment, bend, use near vision for reading and computer work, work outdoors, move equipment weighing up to 50 pounds, and position oneself to maintain computers or other equipment.
Ability to occasionally climb or descend a ladder, operate a motor vehicle, and handle semi-frequent stressful conditions.
Availability for on-call critical systems maintenance when required and occasional second- or third-shift work and weekends based on project schedules.

Nice To Haves

A two-year degree in Electronics, IT, or an applicable subject.
P25 and/or MotoTRBO experience.

Responsibilities

Diagnose, troubleshoot, and resolve complex equipment, programming, system, and installation problems.
Collaborate with the team, Service Manager, and customers.
Work with customers to develop installation and programming strategies and coordinate access to installation locations.
Assist with scoping and quoting service, installation, and programming projects.
Support the development of the service team's talent and technical skills.
Complete assigned tickets properly and on time.
Make minor modifications to electronic circuitry as requested by customers and deploy factory software or firmware updates.
Learn and receive mentoring on new communications technologies and equipment.
Lead a team and work area to ensure proper staging, work execution, and a safe environment.
Travel as necessary to support company and customer needs.