Communication Systems Technician II

Mobile Communications America Inc•Myrtle Beach, SC

About The Position

MCA is seeking an experienced Communication Systems Technician II in the Myrtle Beach, South Carolina area to support its MSS division. The technician diagnoses and resolves complex equipment, programming, system, and installation issues; supports customers and the service team; and helps plan, scope, quote, and execute communications system work. The role also includes making minor electronic circuit modifications, deploying factory software or firmware updates, and continuing to learn new communications technologies. The position involves working indoors and outdoors in varied weather and environmental conditions. It requires frequent movement and handling of equipment weighing up to 50 pounds, use of tools and personal protective equipment, and occasional ladder use and motor vehicle operation. Travel is required as needed to support company and customer needs. On-call support for critical systems maintenance may be required. The regular schedule is first shift, Monday through Friday, with occasional second- or third-shift work and weekends depending on project schedules. There are no direct reports. MCA provides wireless communication, data, and security solutions nationwide, serving more than 60,000 customers. The company emphasizes service, growth, teamwork, and safety and describes its culture as inclusive and service-oriented.

Requirements

At least two years of technical service and installation experience; the posting states an average of more than five years.
Proficiency installing, programming, and troubleshooting radio equipment.
Demonstrated hands-on operational, technical, and installation support or service experience with complex radio and other wireless communications systems or equipment.
Extensive knowledge of radio theory, RF propagation characteristics across frequency bands, and communications systems.
Expertise in subscriber programming and ability to program various radio types according to customer requirements.
Ability to read schematics, block diagrams, and flow charts to maintain or repair supported electronic systems and equipment.
Ability to lead a team and work area, ensure proper staging and execution, and maintain a safe environment.
Team-focused approach and commitment to meeting customer needs.
Strong communication skills with end users and third parties.
Ability to perform the physical activities described, including frequently moving equipment weighing up to 50 pounds, working outdoors in varied conditions, and occasionally ascending or descending a ladder.

Nice To Haves

Two-year degree in Electronics, IT, or a related subject.
P25 and/or MotoTRBO experience.

Responsibilities

Diagnose, troubleshoot, and resolve complex equipment, programming, system, and installation problems.
Collaborate with the team, Service Manager, and customers.
Work with customers to develop installation and programming strategies and coordinate access to installation locations.
Assist with scoping and quoting service, installation, and programming projects.
Support the development of the service team's talent and technical skills.
Complete assigned tickets properly and on time.
Make minor electronic circuitry modifications at customer request and deploy factory software or firmware updates.
Learn and receive mentoring on new communications technologies and equipment.
Lead the team and work area to ensure proper staging and execution of work and maintain a safe environment.
Travel as necessary to support company and customer needs.
Provide on-call support for critical systems maintenance when required.