Technician, Field Svc II

Canon Careers•Melville, NY

8h•Onsite

About The Position

Canon U.S.A. is seeking a Field Service Technician to provide operational, maintenance, and networking support for Canon-supported products. The role involves diagnosing basic mechanical, software, network, and system failures using established procedures; servicing and repairing designated equipment to Canon standards; and maintaining basic troubleshooting and diagnostic knowledge across multiple product groups. The technician provides efficient, responsive, and accurate field, shop, and on-site maintenance to meet customer needs. The position requires maintaining technical information, field service and expense reports, and assigned Canon property. The technician also provides direction to less experienced technicians and resolves escalated technical or customer-service problems in requested territories. This is a customer-facing, full-time, on-site role requiring compliance with customer policies and protocols, which may include COVID-19 vaccination or other related measures. The position requires the ability to travel, work shift schedules and on-call rotations in a 24/7 environment, and obtain customer-required security or other clearances.

Requirements

High school diploma, GED, or equivalent experience.
1 to 2 years of related experience.
Basic understanding of internet environments.
Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Ability to work in a 24/7 environment, including shift work and on-call rotations.
Ability to obtain security and/or other clearances required by customers to enter their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Legally authorized to work in the United States; applicants must reside in the United States at the time of hire.
Ability to comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge of multiple product groups, including basic troubleshooting and diagnostics.
Provide efficient, responsive, and accurate field, shop, and on-site maintenance to meet customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Provide direction to less experienced technicians.
Resolve escalated technical and customer-service problems in territories as requested.