Technician, Field Svc I

Canon U.S.A., Inc.•Norcross, GA

20d•$20 - $25•Onsite

About The Position

Canon USA is seeking a Field Service Technician to provide routine maintenance for Canon-supported products in accordance with Service and Parts Standards. This customer-facing role focuses on delivering responsive, accurate service and supporting customer satisfaction and operational efficiency. The position requires full-time presence at assigned offices, worksites, or territories on scheduled workdays.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel, with a valid driver's license and acceptable driving record.
Take necessary steps to obtain security and other clearances required by customers to enter their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures.
Must be legally authorized to work in the United States; the company will not pursue or support visa sponsorship.
Applicants must reside in the United States at the time of hire.

Responsibilities

Report product failure trends and serviceability issues to the manager with supporting documentation, maintaining accurate information and records.
Provide efficient, responsive, and accurate field, shop, or on-site maintenance to meet customer needs.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Communicate effectively with customers and support customer satisfaction.
Maintain the performance of assigned machines.
Help the branch or district achieve its overall metric targets.