Technician, Field Svc I

Canon Careers•Norcross, GA

19d•Onsite

About The Position

Canon U.S.A. is seeking a Field Service Technician to maintain Canon-supported products in accordance with Service and Parts Standards. The role provides routine maintenance in the field, shop, and customer locations, with a focus on effective repairs, customer service, and operational efficiency. The position is customer-facing and requires following customer policies and protocols, which may include COVID-19 vaccination requirements and other related measures. It is full-time and on site at assigned offices, worksites, or territories on scheduled workdays. The role offers an anticipated base salary of $20.00–$25.49 per hour and is eligible for a transportation allowance.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Take necessary steps to obtain security and other clearances required to enter customer premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Legally authorized to work in the United States; applicants must reside in the United States at the time of hire. The company will not pursue or support visa sponsorship.
Comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures.

Responsibilities

Report product failure trends and serviceability issues to the manager with supporting documentation, ensuring accurate information and record keeping.
Meet customer demands through efficient, responsive, and accurate field, shop, and on-site maintenance.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Communicate effectively with customers and support customer satisfaction.
Maintain the performance of assigned machines.
Support branch and district metric targets through effective performance.