Technical Training Analyst

National Grid•Schenectady, NY

9d•Hybrid

About The Position

The Technical Training Analyst supports the planning and delivery of US leadership development programs, with primary responsibility for program coordination and administration. The role provides end-to-end support for scheduling, reporting, participant coordination, stakeholder communication, and onsite program activities. It maintains accurate program information, addresses scheduling and administrative issues, and adjusts plans as program needs change while working with program leadership, facilitators, participants, and internal stakeholders. The position also provides operational support across US Technical Training, including Learning Management System administration, technical training planning, compliance and regulatory training support, reporting and analytics, ServiceNow Learning Portal requests, and coordination with internal and external stakeholders. It helps maintain training data, update dashboards, track performance metrics and strategic priorities, and analyze information so leaders can make informed decisions about training performance. This is a full-time hybrid role. Two positions are available, based in-office in either the Millbury, Massachusetts area or Schenectady, New York. Travel between New York and Massachusetts is required to support program delivery and onsite activities, with schedules subject to change based on program needs and business requirements. Annual salary ranges are $75,000–$88,000 in Schenectady, NY, and $85,000–$99,000 in Millbury, MA. National Grid will not provide visa sponsorship now or in the future.

Requirements

Strong organizational skills and attention to detail while managing multiple schedules, participants, logistics, reports, and administrative requirements.
Ability to adapt to changing schedules, priorities, participant needs, and program requirements.
Planning and coordination skills, including anticipating requirements and following through on interconnected activities.
Customer- and stakeholder-focused approach with responsive, professional support and effective relationship-building.
Ownership and accountability for assigned activities, including following issues through to resolution.
Problem-solving skills and sound judgment to address scheduling, administrative, learner, and system-related issues.
Clear and timely communication about program requirements, changes, and next steps.
Ability to collaborate across Technical Training, leadership development teams, facilitators, vendors, and National Grid business units.
Analytical thinking to resolve non-routine queries, troubleshoot LMS issues, and identify practical solutions.
Ability to support accurate and timely delivery of training administration and reporting activities.
Ability to identify opportunities to improve data accuracy, reporting quality, stakeholder communication, and learner support processes.
Advanced reporting capabilities using Excel, Co-pilot, and other Microsoft applications to provide clear metrics and data.
Ability to work without current or future visa sponsorship.
Ability to travel between New York and Massachusetts for program delivery and onsite activities.

Nice To Haves

Experience supporting leadership development, learning and development, technical training, or similar training programs.
Experience coordinating program schedules, participants, facilitators, locations, logistics, and onsite program activities.
Demonstrated ability to manage multiple priorities, changing schedules, and competing deadlines in a fast-paced environment.
Experience using SuccessFactors or a comparable Learning Management System.
Experience working with ServiceNow or a similar ticketing or request-management system.
Strong Excel and Microsoft 365 skills, including the ability to organize, analyze, track, and report program and training data.
Experience supporting reporting, participant tracking, program administration, or training compliance activities.
Strong written and verbal communication skills and experience coordinating across participants, facilitators, leaders, and other stakeholders.
Familiarity with technical operations, safety expectations, compliance requirements, or field training environments.

Responsibilities

Coordinate day-to-day planning, scheduling, reporting, and administrative support for US leadership development programs.
Coordinate program schedules, participants, facilitators, locations, materials, and other delivery requirements.
Provide onsite administrative and coordination support for program sessions.
Maintain accurate program records, schedules, participant information, and reports.
Communicate program information, schedule changes, requirements, and updates to participants, facilitators, leaders, and stakeholders.
Identify scheduling conflicts, administrative gaps, and other issues requiring action; make timely adjustments as program needs change.
Support reporting on program participation, scheduling, completion, and delivery.
Serve as a central coordination point for leadership development program administrative needs.
Schedule compliance, regulatory, and safety training and exams in alignment with business requirements.
Support employee training requirements for new hires, job changes, and employees new to role.
Provide Learning Management System technical and administrative support.
Support technical training planning, learner administration, scheduling, and reporting.
Handle ServiceNow Learning Portal inquiries and ticketing requests.
Maintain accurate LMS and training data and provide compliance and management reporting.
Analyze training information to identify issues, trends, and opportunities to improve service delivery.
Develop working knowledge of Power BI, data analytics, and reporting tools to update dashboards, analyze training information, and provide insights to leaders and stakeholders.