Technical Training Analyst
About The Position
The Technical Training Analyst supports the planning and delivery of US leadership development programs, providing end-to-end coordination for scheduling, reporting, participant management, stakeholder communication, and onsite administration. The role maintains accurate program information, coordinates changing requirements, identifies and resolves scheduling or administrative issues, and makes timely adjustments to support effective program delivery and a consistent participant experience. The position also provides operational support across US Technical Training, including Learning Management System administration, technical training planning, learner administration, compliance and regulatory training support, data management, reporting and analytics, ServiceNow Learning Portal requests, and coordination with internal and external stakeholders. The analyst supports dashboard updates, performance metrics, strategic priority tracking, and training data analysis to provide leaders with accurate and actionable information. Leadership development program support is the primary focus; broader Technical Training duties are prioritized according to program schedules, operational needs, and team capacity. This is a full-time hybrid role. The position may be based in-office in either the Millbury, Massachusetts area or Schenectady, New York, and requires travel between New York and Massachusetts to support program delivery and onsite activities. Travel schedules may change based on program and business needs. Two positions are being hired for. National Grid does not provide visa sponsorship for this position.
Requirements
- Strong organization and attention to detail while managing schedules, participants, logistics, reports, and administrative requirements.
- Adaptability in response to changing schedules, priorities, participant needs, and program requirements.
- Planning and coordination skills, including anticipating requirements and following through to keep programs on track.
- Customer and stakeholder focus, with responsive and professional support and effective relationship-building.
- Ownership and accountability, including following assigned activities and issues through to resolution.
- Problem-solving skills and sound judgment to resolve scheduling, administrative, learner, and system-related issues.
- Clear and timely communication about program requirements, changes, and next steps.
- Collaboration across teams, facilitators, vendors, and business units.
- Analytical thinking to troubleshoot LMS issues and identify practical solutions.
- Ability to identify opportunities to improve data accuracy, reporting quality, stakeholder communication, and learner support processes.
- Experience using Excel, Co-pilot, and other Microsoft applications to provide clear metrics and data visibility.
- Ability to work without current or future visa sponsorship.
Nice To Haves
- Experience supporting leadership development, learning and development, technical training, or similar training programs.
- Experience coordinating program schedules, participants, facilitators, locations, logistics, and onsite program activities.
- Demonstrated ability to manage multiple priorities, changing schedules, and competing deadlines in a fast-paced environment.
- Experience using SuccessFactors or a comparable Learning Management System.
- Experience working with ServiceNow or a similar ticketing or request-management system.
- Strong Excel and Microsoft 365 skills, including organizing, analyzing, tracking, and reporting program and training data.
- Experience supporting reporting, participant tracking, program administration, or training compliance activities.
- Strong written and verbal communication skills and experience coordinating across participants, facilitators, leaders, and other stakeholders.
- Familiarity with technical operations, safety expectations, compliance requirements, or field training environments.
Responsibilities
- Coordinate day-to-day planning, scheduling, reporting, and administrative support for US leadership development programs.
- Coordinate program schedules, participants, facilitators, locations, materials, and other delivery requirements.
- Provide onsite administrative and coordination support for program sessions.
- Maintain accurate program records, schedules, participant information, and reports.
- Communicate program information, requirements, schedule changes, and updates to participants, facilitators, leaders, and stakeholders.
- Identify scheduling conflicts, administrative gaps, and other issues requiring action, and make timely adjustments as program needs change.
- Support reporting on program participation, scheduling, completion, and delivery.
- Serve as a central coordination point for leadership development program administrative needs.
- Schedule compliance, regulatory, and safety training and exams in alignment with business requirements.
- Support employee training requirements related to new hires, job changes, and employees new to role.
- Provide technical and administrative Learning Management System support.
- Support technical training planning, learner administration, scheduling, and reporting.
- Support ServiceNow Learning Portal inquiries and ticketing requests.
- Maintain accurate LMS and training data and provide compliance and management reporting.
- Analyze training information to identify issues, trends, and opportunities to improve service delivery.
- Develop working knowledge of Power BI, data analytics, and reporting tools to update dashboards, analyze training information, and provide insights for leaders and stakeholders.
- Coordinate with Technical Training, leadership development teams, facilitators, vendors, National Grid business units, and other stakeholders.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
