Technical Trainer

Raymond West•Cypress, CA

8h•$75,000 - $95,000•Hybrid

About The Position

Raymond West is looking for a skilled Technical Trainer to join our team! This role is responsible for providing education and training to Raymond West’s technicians and other workgroups. Technical Trainers facilitate both classroom and on-the-job training to ensure that employees are sufficiently skilled and equipped to meet customer expectations. The individual in this role is crucial to maintaining our high standards and will serve as both mentor and subject matter expert. Employment in the Technical Trainer role is contingent upon successful completion of the Raymond Course Manager Training or equivalent train-the-trainer program, in which Technical Trainer candidates learn the skills and methods for facilitating technical training courses. Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, energy solutions, automated warehouse solutions, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Requirements

Excellent written and verbal communication skills
Excellent organizational and time management skills
Proficient in Microsoft office Suite and similar software
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must be able to maintain effective working relationships with employees, co-workers, and managers in other departments.
Self-motivated mindset and comfortable working independently.
Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
Aptitude for mentoring and developing others.
Strong commitment to safety and customer service.
Must be comfortable speaking in front of others along with the ability to prepare and present technical material.
High school diploma or equivalent required.
4+ years of forklift, automated warehouse solutions, vertical lift module, conveyor, energy solutions, and/or dock & door experience.
Mechanical, hydraulic/pneumatic and/or electrical troubleshooting and repair experience.
Hand and power tool experience.
Must be able to be insured by Raymond West.

Nice To Haves

Training experience or certifications preferred.

Responsibilities

Facilitate technician training in classroom and on-the-job settings in a manner consistent with Raymond, Toyota, OEM, and OSHA requirements.
Manage course schedule, classroom needs, and student engagement to consistently achieve learning objectives.
Assess and test the competence of employees in performing tasks essential to their role.
Maintain training certifications and up-to-date subject matter expertise on Raymond, Toyota, or OEM products and solutions.
Coordinate training delivery needs such as reserving classrooms, ordering materials, and communicating with students.
Timely completion of all necessary administrative items, such as booking travel, submitting expense reports, roster management, evaluations, and recording training course completions.
Participate in ongoing team initiatives, such as course material revisions, new training development and any process improvements.
Research, analyze, design, and implement training programs – along with updating current programs as needed.
Foster a culture of continuous learning for all business units.
Embody Raymond West professional values and behavioral standards, serving as a role model for new and existing employees.
Additional duties as required.