Technical Trainer

Smurfit Westrock•Mooresville, NC

About The Position

The Technical Trainer assists with local training processes and reports to the site General Manager/Plant Manager, with a dotted line to Operations Learning & Development. The role ensures Operator/Craft Job Certification and serves as a key trainer and contact for team members. Responsibilities include assessing machine skills, providing feedback, managing machine certification, and conducting assessments for line-of-progression movements. The trainer works on the production floor across all shifts and supports safety-minded practices. The role helps improve local team performance by increasing skills and speeding certification, while driving training efficiencies, reducing unnecessary risk, and supporting continuous improvement. The trainer also supports onboarding, local learning materials, training measurement, hiring assessments, and day-to-day certification processes.

Requirements

Strong interpersonal and communication skills, including willingness to work on the production floor with all shifts in a heavy manufacturing environment.
Growth- and results-oriented, with a continuous improvement mindset.
Ability to support implementation of new processes and learning technologies that bring training into the flow of work.
Accountability for personal and team actions and results.
Ability to build partnerships and influence teams to collaborate, share best practices, and develop effective operations training.
Strong problem-solving and decision-making skills, including knowing when to decide or seek additional input.
Commitment to quality while minimizing waste.
Facilitation and presentation skills.
Professionalism.
Candidates must undergo a drug screening after receiving a conditional job offer and before starting employment.

Nice To Haves

1–3 years of experience conducting or leading training, including on-the-job training or similar, in a manufacturing environment.
2–4 years of experience in a manufacturing environment.
Knowledge of Learning Management Systems.
Experience with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Forms.

Responsibilities

Conduct daily technical training on the floor to assist team members in completing certification for their roles.
Partner with the Operations Learning & Development leader to support new-hire orientation and onboarding training as needed.
Track, evaluate, and measure local training using department training standards and learning system tools.
Support the creation of site-specific technical learning solutions, including SOPs, guided workflows, and technical learning aids.
Develop and maintain relationships with trainees and leaders.
Participate in hiring by assessing candidates’ general and/or machine skills, contributing to interviews about industrial experience, and providing perspective on hiring decisions.
Conduct training on all shifts.
Influence others to follow safety-minded practices.
Complete the Train the Trainer process and support day-to-day certification processes, using training tools and general knowledge content supported by Operations Learning & Development.
Assess team members’ machine skills, provide feedback, manage machine certification, and conduct assessments related to line-of-progression movements.
Perform additional duties as assigned.