Technical Trainer

Smurfit Westrock•Devens, MA

83d•$55,875 - $93,125•Onsite

About The Position

The Technical Trainer assists with local training processes at Smurfit Westrock’s Devens, Massachusetts site. The role reports to the site Supervisor, Technical Trainers or the General Manager, depending on plant size and scope, and has a dotted-line relationship to Operations Learning & Development. Its purpose is to ensure Operator and Craft Job Certification is completed. The trainer is a key contact for team members, assesses machine skills, provides feedback, manages machine certifications, and conducts assessments related to line-of-progression movements. The position conducts training on the manufacturing floor across all shifts, supports onboarding, and tracks and evaluates training using the company’s Department Training Standards and Learning System tools. It also contributes to site-specific learning materials and builds relationships with trainees and leaders. The role participates in hiring by assessing candidates’ general and machine skills and industrial experience. The trainer supports certification processes and promotes safe, effective work practices. The role aims to improve local team performance by increasing skills and reducing time to certification, while driving training efficiencies, minimizing risk, and supporting continuous improvement. The position is based at 51 Independence Drive, Devens, MA 01434. Relocation support is available.

Requirements

Strong interpersonal skills and awareness of their importance in communication, achieving objectives, and leading people or teams.
Accountability for personal and team actions and results.
Ability to build partnerships and relationships, influence teams to work together, share best practices, and develop effective operations training.
Strong problem-solving and decision-making skills, including knowing when to decide and when to seek input.
Willingness to work on the floor with all shifts in a heavy manufacturing environment and document and teach critical work processes.
Commitment to quality while minimizing waste.

Nice To Haves

1–3 years of experience conducting or leading training, including on-the-job training or similar, in a manufacturing environment.
2–4 years of experience in a manufacturing environment.
Knowledge of Learning Management Systems.
Microsoft Office experience, including Word, Excel, Outlook, PowerPoint, and Forms.
Growth- and results-oriented approach, with a focus on continuous improvement.
Ability to support implementation of new processes and learning technologies that bring training into the flow of work.

Responsibilities

Conduct daily on-the-floor technical training to support team members’ certification in their roles.
Partner with site leadership to support new-hire orientation and onboarding training.
Track, evaluate, and measure local training using company Department Training Standards and Learning System tools.
Support creation of site-specific technical learning solutions, including SOPs, guided workflows, and technical learning aids.
Build and maintain relationships with trainees and leaders.
Participate in the new-teammate hiring process by assessing general and/or machine skills, contributing to interviews about industrial experience, and providing input on hiring decisions.
Conduct training on all shifts.
Influence others to maintain a safety-minded approach.
Support day-to-day certification processes; team members are certified through a Train the Trainer process, with training tools and general knowledge content supported by Operations Learning & Development.
Perform additional duties as assigned.
Improve local team performance by increasing skills and reducing time to certification.
Drive training efficiencies to reduce unnecessary risk and training time, using a continuous-improvement mindset.