Technical Trainer

ORR Protection•Louisville, KY

23h•Hybrid

About The Position

ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we’ve built our reputation by serving organizations in mission-critical environments—where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people. Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you’re part of a team dedicated to protecting what matters most, while building a career you can be proud of.

Requirements

High school diploma or equivalent education, required.
Ten or more years servicing and installing suppression detection and control systems, required.
Ability to present, teach, and host a class of multiple students lasting three or so days.
Creative problem solver and tinkerer
Excellent communication skills
Ability to visualize situations without being there.
Curiosity about technological solutions
Microsoft Office365 knowledge – Specifically Word and PowerPoint
Experience with Learning Management Systems

Nice To Haves

NICET Level 3 or 4 certification in Fire Alarm or Special Hazards, preferred.
Current manufacturer training certificates from Kidde, Fike, Ansul, NOTIFIER, Siemens, Potter or Gamewell-FCI, preferred.

Responsibilities

Providing in-person instruction for technical courses.
Developing apprentices.
Developing new courses and updating existing ones.
Developing training materials.
Answering field technical support calls.
Participation within the overall training organization in the company.
Support the learning and growth of company associates by development and delivery of a complete training curriculum which is continually revised to address the changing requirements of the business over time.
Create and facilitate instructor-led in-person and online courses.
Create and facilitate online courses for our LMS (webinars, eLearning, video, etc.).
Periodically prepare and deliver customer training programs.
Develop lesson plans, classroom exercises, presentation materials, handout materials and examinations to support technical training classes or modules.
Fabricate, prepare and maintain demonstration equipment including fire protection control panels, devices and other instrumentation necessary to support training activities.
Provide on-demand technical support (telephone or on-site) to associates in the field as needed.
Maintain records related to the training program including company courses, grades, employee development programs, and external training certificates.
Attend approved manufacturer product training courses and meetings.
Represent the company in a professional and positive manner.
Conform to the company’s quality management system.
Other duties as assigned.