Technical Trainer (60369)

AAA Northeast • West Springfield Town, MA

52d • $66,500 - $83,500 • Onsite

About The Position

The incumbent is responsible for designing, developing, delivering and monitoring training programs. The Automotive Technical Trainer is responsible for consistency in delivering training material throughout the club's footprint. The incumbent builds relationships and works with business line management, contract facilities and internal staff to deliver world class service during all interactions.

Requirements

• Associate's Degree preferred
• Bachelor's Degree preferred
• 6-8 years of additional relevant experience required
• 5+ years Automotive Repair Experience required
• 1-3 years Of facilitating live courses in-person and virtual environments required
• 3+ years Towing experience preferred
• 2+ years Supervisory experience preferred
• Current ASE electrical or engine repair certification (G1 & A6) and Wreckmaster Certification Level 2/3 within 1 Year Required
• Must be able to operate tow vehicles and successfully pass a Driver’s License Check Required
• DOT Physical within 180 Days Required

Nice To Haves

• 3+ years Towing experience
• 2+ years Supervisory experience

Responsibilities

• Designs, develops and facilitates training programs emphasizing technical and sales skills, applications, vendor and product information, AAA quality standards and Five Diamond Member experience culture.
• Delivers training utilizing a variety of training techniques.
• Ensures trainees comprehend the complexity and depth of related information.
• Responsible for imparting and ensuring knowledge transfer of critical safety decisions related to real-time work conditions.
• Facilitates training programs in a variety of settings including formal classroom settings, various locations, regional training centers, distance learning and one-on-one training sessions.
• Training programs may be conducted after business hours.
• Depending on business line training may delivered to non-employees.
• Training may occur both indoor and outdoor in all weather conditions.
• Builds professional relationships with AAA partners and vendors.
• Maintains high level of topical expertise and knowledge of all product offerings, industry trends, department policies and procedures.
• Participates in department meetings to communicate proactively the status of training initiatives, ideas, and concepts and to gather feedback from the management staff.
• Provides constructive coaching throughout training and nesting to help learners refine and enhance their technical and professional skills toward established standards.
• Acts as a performance consultant, analyzing work practices, coaching and reporting on performance as related to job skills.
• Develops and adjusts training programs geared toward the depth of knowledge required by the trainees’ position and prior skills.
• Working with the Safety Manager, supports the establishment of a safety culture by incorporating safe working practices and OSHA requirements in all training programs.
• Remains knowledgeable of industry trends by attending related seminars and courses, and maintaining industry certifications.
• Represents the department and organization at club, community and industry functions.
• Assists the operations during events or high call volume and weather related storms.
• Works closely with monitoring/quality assurance team to identify performance gaps and opportunities and recommends learning solutions to line management.
• Establishes strong working relationships with other trainers, management and leadership.

Benefits

• Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
• 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
• Free AAA membership
• insurance discounts
• travel commission refund
• up to $625 in Wellness Incentives
• up to $6k in tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree