Samsung Appliance Repair Technical Trainer

2020 Companies•Sacramento, CA

33d•$84,000•Hybrid

About The Position

Samsung is seeking an experienced and passionate Technical Training Specialist to develop and deliver high-impact training for our Authorized Service Network technicians across consumer electronics and appliance product lines. In this role, you will design engaging classroom, virtual, and on-the-job training programs; create technical training content and resources; assess and mentor technicians; and ensure alignment with industry standards and safety protocols. This position is ideal for a skilled appliance repair professional who enjoys teaching, mentoring, and shaping technical capability at scale, with the flexibility to travel extensively and work in dynamic training environments.

Requirements

Total 5+ years’ experience in appliance repair
Minimum of a high school diploma
Excellent communication, interpersonal, and organizational skills
Ability to train in front of large audiences
Ability to create a comprehensive training plan based on course needs
Skills in MS Office applications, including Excel and PowerPoint
Ability to learn new things quickly
Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

Nice To Haves

Previous background in training is preferred, but not necessary.

Responsibilities

Deliver comprehensive training to Samsung’s Authorized Service Network technicians across all Consumer Electronics (CE) product lines.
Lead the development of engaging training content and video resources.
Create comprehensive training programs, including classroom instruction and practical, hands-on sessions covering a range of household appliances (e.g., refrigerators, washers, dryers, ovens, etc.).
Deliver clear, engaging, and effective training sessions tailored to various skill levels.
Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements.
Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum.
Evaluate trainees’ progress through practical assessments, quizzes, and hands-on demonstrations.
Provide constructive feedback and one-on-one coaching to ensure continuous improvement and skill development.
Analyze training results, based on set KPI goals.
Ensure all training sessions adhere to the industry’s best practices and safety regulations.
Stay up to date with the latest trends, tools, and technological advancements in appliance repair.
Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs.
Facilitate open communication channels for trainees to ask questions and share insights.