Samsung Account Support Trainer

2020 Companies•San Clemente, CA

11d•Onsite

About The Position

2020 Companies is hiring a Samsung Account Support Trainer to provide in-depth Dacor product and program training to Regional Key Accounts within an assigned territory. The role visits retail partners and demonstrates how Dacor appliances connect luxury, design, and technology to create distinctive living experiences. Training is delivered in showrooms, stores, and at trade events, helping retail sales associates gain the knowledge and motivation to sell Dacor products. The trainer also engages with customers considering a Dacor purchase, builds relationships with top-performing retail sales associates, serves as a resource across Dacor product categories, and supports the Dacor sales team and other internal partners. The position involves monthly product-knowledge training before stores open, responding to on-call inquiries, maintaining marketing and training materials, reporting competitive insights, and supporting showroom and industry events. Overnight and out-of-market travel may be required up to 30% of the time. Performance is measured by completion of training, surveys, reports, merchandising, and project deliverables; meeting location KPIs; managing expenses and travel within program guidelines; communicating challenges and solutions; and improving training efficiency and skills.

Requirements

Three to five years minimum of experience in sales or training.
Experience in appliances, luxury appliances, or a related industry.
Must reside within a central commuting distance of the assigned territory.
Must have reliable transportation.

Responsibilities

Provide in-depth Dacor product and program training to Regional Key Accounts within the assigned territory.
Deliver training in showrooms, stores, and at trade events to equip and motivate retail sales associates to sell Dacor products.
Complete monthly Product Knowledge training before store opening at all account locations.
Support events at Dacor showrooms and other industry events, including overnight and out-of-market travel as needed.
Engage with customers in stores and provide a polished, concierge-level experience to customers considering a Dacor purchase.
Cultivate one-on-one relationships with top-performing Retail Sales Associates.
Train Retail Sales Associates on the Dacor brand, products, and promotional programs to help them close sales.
Act as a key resource for all Dacor product categories and respond to on-call inquiries from Retail Sales Associates by email and phone.
Support the Dacor sales team and other internal parties as required.
Maintain and update marketing and training materials for assigned product areas.
Collect competitive insights and report on activities completed at the retailer.
Complete required daily training activities, surveys, reports, data collection, merchandising, and product placement.
Manage expenses, travel, and social spending within program guidelines and meet or exceed established location KPIs.
Complete project deliverables within specified timeframes and identify and implement improvements to training efficiency and productivity.
Communicate challenges and solutions clearly and concisely.
Pursue opportunities to enhance training and design skills, stay current with industry trends, and embrace new technologies.
Perform other responsibilities as assigned by a supervisor or manager.