Onsite Support Analyst/Trainer

Fidelity National Financial•Raleigh, NC

6d•Hybrid

About The Position

SoftPro is hiring an Onsite Support Analyst/Trainer to provide onsite support and training to customers implementing SoftPro Select. The position may be based at SoftPro’s Raleigh, North Carolina office or from a remote location. The role involves travel to customer locations across the United States, up to 85% annually; travel is paid for by the company. When not traveling, employees work from their home office. The analyst will assist customer operations during SoftPro Select go-live, support title and escrow workflows, document issues and communicate them to appropriate parties, and provide customer service. When not onsite, the role also provides backup support to the help desk. Additional duties may be assigned.

Requirements

At least 2 years of experience with real estate transactions related to title or closing/escrow production.
Familiarity and comfort working with Microsoft Windows operating systems and applications.
Ability to travel up to 85% annually to client locations across the United States.
Strong customer-service orientation, a positive attitude, and comfort working in a fast-paced team environment.

Nice To Haves

Prior experience with SoftPro Select.

Responsibilities

Provide onsite support and training to SoftPro customers implementing SoftPro Select.
Travel to customer locations across the United States, up to 85% annually.
Provide onsite escrow and/or title support to direct operations as they go live on SoftPro Select.
Assist operations with CDF/commercial/order balancing, preliminaries/commitments, policy production, and related title and closing processes.
Document key issues and report them to appropriate parties to support timely resolution.
Provide a high level of customer service to each assigned operation.
Provide backup support to the help desk when not at a customer location.
Perform additional duties as assigned.