Samsung Account Support Trainer

2020 Companies•San Clemente, CA

10d•Onsite

About The Position

2020 Companies is hiring a Samsung Account Support Trainer to provide Dacor product and program training to regional key accounts within an assigned territory. The trainer visits retail partners to demonstrate Dacor appliances and help retail sales associates explain the brand, products, and promotions to customers. Training takes place in showrooms, stores, and at trade events, with a focus on giving associates the knowledge and motivation to sell Dacor products and providing customers with a polished, concierge-level experience. The role also supports Dacor showroom and industry events, maintains training and marketing materials, gathers competitive insights, and provides timely product information to retail sales associates and internal teams. It requires managing training activities, merchandising and product placement, travel and expenses, and assigned performance goals. Overnight and out-of-market travel may be required up to 30% of the time.

Requirements

Three to five years of experience in sales or training.
Experience in appliances, luxury appliances, or a related industry.
Reside within a central commuting distance of the assigned territory.
Have reliable transportation.

Responsibilities

Provide in-depth Dacor product and program training to regional key accounts within the assigned territory.
Deliver training in showrooms, stores, and at trade events to equip retail sales associates with product knowledge and motivation to sell Dacor products.
Complete monthly Product Knowledge training at all account locations before store opening.
Support events at Dacor showrooms and other industry events.
Engage with customers in stores and provide a polished, concierge-level experience to retail partner customers considering a Dacor purchase.
Build one-on-one relationships with top-performing Retail Sales Associates.
Train Retail Sales Associates on the Dacor brand, products, and promotional programs that help them close sales.
Serve as a key resource for all Dacor product categories and respond to on-call inquiries from Retail Sales Associates by email and phone.
Support the Dacor sales team and other internal parties as required.
Maintain and update marketing and training materials for assigned product areas.
Collect competitive insights and report on activities completed at the retailer.
Complete required daily training activities, surveys, reports, and data collection.
Complete required merchandising and product placement at assigned locations.
Manage expenses, travel, and social spending budgets within program guidelines.
Meet or exceed established KPIs and complete project deliverables within specified timeframes.
Identify and implement improvements to training efficiency and productivity.
Communicate challenges and solutions clearly and concisely.
Pursue opportunities to enhance training and design skills, stay informed about industry trends, and adopt new technologies.
Perform other responsibilities as assigned by a supervisor or manager.