Technical Support Representative - Concord Hospitality Enterprises, Raleigh, NC

Concord Hospitality Enterprises•Raleigh, NC

48d•$22 - $24•Onsite

About The Position

This role is responsible for maintaining and supporting Concord’s Corporate office computer network and users. The Technical Support Representative will provide help desk support for Concord’s corporate office and hotel properties for hosted applications, systems, and services. Additionally, this position will perform basic computer training for Corporate staff, provide technical support for Concord’s High Speed Internet Systems, and monitor and ensure corporate and hotel network security. The role also involves participating in off-hours coverage for escalations and network issues, performing scheduled server and hardware maintenance, and assisting in ensuring backup systems are functioning correctly and user data is protected. A key aspect of this role is maintaining a favorable working relationship with all company employees to foster a cooperative and harmonious working climate, and projecting a favorable image of Concord Hospitality.

Requirements

Technical support experience in IT desirable.

Responsibilities

Maintain and support Concord’s Corporate office computer network and users.
Provide help desk support for Concord’s corporate office and hotel properties for hosted applications, systems and services.
Perform basic computer training for Corporate staff on network functions and applications.
Provide technical support for Concord’s High Speed Internet Systems.
Monitor and ensure corporate and hotel network security.
Participate in the rotation of coverage for off hours responses to escalations and network issues.
Perform scheduled server and hardware maintenance tasks as outlined in recurring task assignments.
Assist in ensuring backup systems are correctly functioning and user data is protected and recovery practices are tested.
Maintain a favorable working relationship with all other company employees to foster and promote cooperative and harmonious working climate.
Project a favorable image of Concord Hospitality to all.