Regional Vice President of Operations - Concord Hospitality Enterprises

Concord Hospitality Enterprises•Raleigh, NC

3d•$205,258 - $257,445

About The Position

The Regional Vice President of Operations is responsible for the operations of more than 12 hotels, managing projects as directed by the SVP of Operations, and maintaining Concord Hospitality’s operational and service standards. The role includes long-range planning, troubleshooting, and mentoring new General Managers. The position also oversees the Regional VP of Sales, with overall responsibility for revenue performance. The role supports hotel management teams in developing and implementing capital expenditure plans, reviews financial and satisfaction trends, and helps implement corrective actions. It involves regular hotel visits, interaction with owners and asset managers, preparation of reports and requested information, and continued adherence to brand standards, policies, and procedures. The Regional Vice President develops managers and supports property and corporate programs and events. As a Concord leader, the position is expected to inspire and develop team members, foster a workplace that is a Great Place to Work for All, and lead with integrity, transparency, respect, and professionalism. Frequent travel is required to support hotel teams and operations.

Requirements

Proven ability to lead, coach, and develop large operational teams.
Financial acumen and ability to interpret complex data and drive results.
Strong interpersonal skills and ability to communicate across organizational levels.
Demonstrated success in driving associate engagement and guest satisfaction.
Skill in managing capital planning, compliance, and strategic growth initiatives.
Willingness to travel frequently to support hotel teams and operations.

Responsibilities

Oversee the Regional VP of Sales and take overall responsibility for revenue performance.
Assume responsibility for the development and training of new General Managers.
Conduct performance reviews and develop plans and actions for direct reports as necessary.
Ensure that long-range plans are in place at hotels under the position’s direction.
Help hotel management teams develop and implement capital expenditure plans.
Analyze financial information and guest and associate satisfaction trends, and assist management teams with corrective plans and actions.
Conduct regular hotel visits to ensure daily operations protect owners’ assets.
Interact with owners and asset managers as needed.
Prepare reports as requested to support improved management decision-making and evaluation of work activities.
Direct preparation of information required by owners or corporate staff.
Uphold brand standards, policies, and procedures.
Develop managers to maximize their potential and prepare them for future promotional opportunities.
Support and participate in property- and corporate-sponsored programs and events.
Manage projects as directed by the SVP of Operations.
Mentor new General Managers and provide long-range planning and troubleshooting support.
Inspire and support team members, foster an inclusive and rewarding workplace, and lead with integrity, transparency, respect, and professionalism.
Travel frequently to support hotel teams and operations.