Technical Service & Repair Technician
About The Position
Konica Minolta Sensing Americas, Inc. (KMSA) is seeking a Service Center Technician to support servicing, repair, calibration, testing, and quality evaluation of customer and production systems. The position combines hands-on technical work with service coordination, documentation, and customer communication throughout the service process. The technician works with customers, distributors, Sales, Technical Support, Production, and other internal teams to coordinate systems returning for service, clarify statements of work, communicate status and turnaround expectations, troubleshoot technical issues, and maintain accurate service and quality records. The role also supports the assembly, calibration, testing, and evaluation of new KMSA systems and contributes to continuous improvement across production, diagnostic, and quality processes. This position is 100% onsite at KMSA’s Redmond, Washington headquarters and requires daily onsite presence to support production, diagnostics, service, and laboratory activities.
Requirements
- High school diploma or GED.
- 1–3+ years of experience in manufacturing, cleanroom assembly, electromechanical systems, or QA diagnostics.
- Experience using hardware- and software-based measurement systems.
- Basic understanding of electronics, schematics, and diagnostic troubleshooting.
- Strong analytical and problem-solving skills, including the ability to break down complex issues into actionable pieces.
- Effective verbal and written communication skills.
- Ability to manage competing priorities while maintaining accuracy and attention to detail.
- Ability to manage daily activities without frequent oversight.
- Experience with Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Access.
- Ability to work independently and within cross-functional teams.
Nice To Haves
- Associate of Science degree in Electronics or a technical certification.
- Familiarity with ISO requirements.
- Familiarity with CRM, support ticketing, and work-tracking systems.
Responsibilities
- Lead customer relationship management activities related to systems returning to the factory for service.
- Prepare instructions for and perform system quality checks, servicing, repairs, and recalibration for systems returning to the factory.
- Maintain accurate production records, workflow documentation, quality logs, and records related to systems returning for service.
- Operate and maintain lab equipment, instruments, and cleanroom workspaces according to established procedures.
- Maintain the internal demo system pool.
- Support Sales strategies by advocating for production job prioritization, assessing inventory levels, and relaying current lead and turnaround times.
- Troubleshoot and resolve moderately complex technical issues, collaborating cross-functionally as needed.
- Contribute to product and software validation, including testing and feedback.
- Follow safety, quality, ESD control, and cleanroom gowning and material-handling protocols.
- Participate in or lead team meetings, provide updates, and close action items.
- Support field action documentation and cross-functional coordination as needed.
- Collaborate with Operations, Technical Support, Production, and Purchasing.
- Recommend and implement enhancements to production, diagnostic, and QA processes.
- Contribute to cross-functional training, workflow improvements, and system implementations.
Benefits
- Health Care Plan (Medical, Prescription Drug, Dental & Vision)
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- Retirement Plan (401(k) with Company Match)
- Life Insurance and AD&D Insurance
- Short-Term and Long-Term Disability
- Employee Assistance Program (EAP) and Mental Health Support
- Family and Medical Leave Support
- Supplemental Health Benefits, including Accident, Critical Illness and Hospital Care Insurance
- Wellness Resources, including Garner Health, Health Advocate, Hinge Health, Tria Health and HUSK Marketplace
- Commuter Benefits
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Employee Discounts and Purchase Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
