Service Technician, Appliance Repair

Transformco • Canton, MI

3d

About The Position

Sears Home Services is hiring an appliance repair technician to travel to customers’ homes, diagnose and repair a range of household appliances, and deliver a high-quality customer experience. Appliances may include refrigerators, washers, dryers, dishwashers, and microwaves. The role also involves providing customers with value-added solutions, maintaining and organizing a company truck, and managing parts efficiently. Sears provides training, mentoring, tools, a company vehicle, uniforms, a mobile phone, and an app for technical support and paperwork. The position offers an hourly base rate of $18–$30, depending on experience, certification, and location, with opportunities for performance bonuses and sales incentives.

Requirements

• High school diploma or general education degree.
• Mechanical knowledge and aptitude, including use of testing and repair tools.
• Ability to follow directions and processes for quality workmanship.
• Ability to use a smartphone, including for part ordering.
• Successfully pass a background check and drug screen.
• Valid driver’s license for the state or states in which you work.
• Ability to travel up to 100%.
• Ability to work variable and flexible hours, including required overtime.
• Ability to read, understand, and apply technical written text to answer questions, solve problems, and complete job tasks.
• Excellent verbal and written communication skills, including the ability to read, write, and speak English.
• Ability to constantly lift, carry, push, or pull up to 20 lbs; frequently do so with 50 lbs; and occasionally do so with 100 lbs.
• Ability to constantly reach outward, handle and finger objects, stand, walk, sit, and type using a keyboard.
• Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl.
• Ability to occasionally reach above shoulder.
• Ability to drive an automatic transmission vehicle.

Nice To Haves

• Experience repairing and diagnosing a variety of home appliances.

Responsibilities

• Drive to multiple customers’ homes daily to diagnose and repair a variety of home appliances with high levels of quality and efficiency.
• Deliver an excellent customer experience that consistently exceeds expectations.
• Provide customers with value-added solutions to help make their homes cleaner, more comfortable, and protected.
• Keep the company truck well-maintained and organized, and help manage parts efficiently.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits.
• An additional employer-paid health care subsidy of up to $4,000 annually toward dependent-tier health coverage, prorated throughout the plan year, for eligible employees enrolled in a dependent-tier medical plan under the Transform Health and Welfare Plan.
• Opportunity to contribute to a 401(k) plan, with an employer match of 100% on the first 3% of salary contributed before tax.
• Opportunity to earn performance bonuses and sales incentives.
• Year-round work and cross-training.
• Training program and peer mentoring, including an onboarding buddy and mentor technicians.
• Career advancement and cross-training opportunities.
• Company vehicle, uniforms, specialty tools, mobile phone, and an app providing technical support and eliminating paperwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED