Lead Appliance Repair Technician

Mr. Appliance of Central New Jersey•Jamesburg, NJ

1d•$1,100 - $2,000•Onsite

About The Position

Mr. Appliance is seeking a Lead Appliance Repair Technician who is passionate about teaching and helping others. This role is ideal for someone who enjoys troubleshooting, repairing home appliances, and mentoring other technicians. The position offers a supportive team environment and a focus on work-life balance, with no nights or weekends required. Ongoing training and development opportunities are provided to help technicians grow their skills and careers.

Requirements

Exceptional Customer Service skills, including empathy and the ability to deliver a great customer experience.
Ability to accurately diagnose and solve customer problems.
Critical thinking skills and the ability to problem solve to ensure customer satisfaction and correct repairs.
Efficiency in time management to complete repairs promptly.
Punctuality and reliability.
Attention to detail in maintaining a clean work vehicle and completing customer information and reports.
A desire to learn about new appliances and features and take advantage of training opportunities.
A desire to share knowledge and skills with other technicians.
High school diploma or equivalent.
Valid driver's license and clean driving record.

Nice To Haves

Previous experience of four years or more in appliance repair.

Responsibilities

Diagnose and repair home appliances by troubleshooting, providing cost estimates, communicating with the customer, and collecting payments.
Lead a team of Appliance Repair Technicians to properly diagnose and repair appliances.
Serve as a resource and technical support for the team.
Effectively communicate with the office.