Wheelchair Repair Service Technician

Numotion•Knoxville, TN

4d•Onsite

About The Position

Numotion is seeking a full-time Service Technician at its Knoxville-N Hall of Fame location. The technician services and repairs complex manual and powered wheelchairs and other medical equipment, using diagnostic tools and current manufacturer information to ensure equipment is properly repaired, maintained, and functional. The role contributes to customer satisfaction by ensuring equipment is safe and reliable and by helping customers meet their functional goals. The technician diagnoses equipment issues, makes restorative adjustments and programming changes, works with manufacturers on troubleshooting and replacement-part quotes, and educates customers and caregivers on equipment use and upkeep. The position also requires completing assigned repair events and paperwork, using digital tools for routing and diagnostics, maintaining strong working relationships across Numotion, and completing at least 10 hours of continuing education each year. No travel is required. The role is regular and at-will, with hourly compensation. Candidates must pass a drug test as part of the hiring process.

Requirements

Ability to diagnose and troubleshoot complex rehabilitation equipment using diagnostic tools and manufacturer guidance.
Proficiency in making restorative adjustments and programming complex medical equipment.
Strong technical and mechanical troubleshooting and problem-solving skills.
Excellent customer service skills and a positive, service-minded attitude.
Strong verbal and written communication skills.
Ability to educate customers and caregivers on proper equipment use and maintenance.
Proficiency with mobile applications and web-based tools for routing and diagnostics.
Ability to work independently and use sound judgment with minimal supervision.
Ability to collaborate effectively with cross-functional teams.
Strong listening, organizational, prioritization, and workload-management skills.
Ability to adapt to changing priorities, processes, and technology.
Comfort using mobile devices, applications, websites, and other digital tools.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to complete documentation and paperwork thoroughly and on time.
Knowledge of maintaining, diagnosing, installing, or replacing medical equipment.
Ability to lift up to 60 pounds and push or pull equipment heavier than 100 pounds.
Valid state driver's license and clean driving record.
Commitment to confidentiality and compliance with federal regulations and company policies.
Commitment to completing at least 10 hours of continuing education per year.
Ability to work overtime as needed.
Must pass a drug test as part of the hiring process.

Responsibilities

Diagnose and troubleshoot issues with complex rehabilitation equipment, using manufacturer guidance and support as needed.
Perform restorative adjustments and program customer equipment as needed or directed by supervisors.
Collaborate with manufacturers to diagnose issues and obtain quotes for replacement parts.
Address customer concerns effectively and prioritize customer service.
Maintain working relationships with other Numotion business units to support seamless service delivery.
Educate customers and caregivers on proper equipment use and maintenance.
Use phone applications and web-based tools to improve routing and diagnostic efficiency and accuracy.
Complete assigned daily repair events, including evaluations and deliveries, in a timely and professional manner.
Complete required paperwork thoroughly and promptly for accurate records and compliance.
Complete at least 10 hours of continuing education annually.
Follow Numotion Leadership Principles and perform the job with integrity and in compliance with company values and policies.
Protect employee and customer confidentiality and comply with applicable federal regulations.
Provide prompt, professional service to internal and external customers.
Work overtime as needed to meet operational demands.