Wheelchair Repair Service Technician

Numotion•Knoxville, IA

4d•Onsite

About The Position

Numotion is seeking a Service Technician for its Knoxville-N Hall of Fame location. This regular, full-time, at-will position pays hourly and requires no travel. The technician services and repairs complex manual and powered wheelchairs and other medical equipment, using diagnostic tools and current manufacturer information. The role helps ensure that equipment is safe, reliable, functional, and ready for customers, while supporting customer satisfaction and functional goals.

Requirements

Ability to diagnose and repair complex manual and powered wheelchairs and other medical equipment using diagnostic tools and manufacturer information.
Ability to use digital tools, including phone applications and web-based interfaces.
Ability to communicate effectively with customers, caregivers, and team members.
Ability to use hands, wrists, fingers, computer equipment, and tools frequently.
Ability to walk, climb ladders and stairs, stoop, kneel, crouch, crawl, squat, and reach overhead and below the waist.
Ability to work for prolonged periods at a desk and/or computer.
Ability to lift up to 60 pounds and sometimes push or pull equipment weighing more than 100 pounds.
Ability to work overtime as needed to meet operational demands.
Ability to drive a motor vehicle for extended periods as required by the position.
Must pass a drug test as part of the hiring process.

Responsibilities

Diagnose and troubleshoot basic issues with complex rehabilitation equipment, seeking assistance from leaders, peers, or manufacturers as needed.
Perform restorative adjustments and program customer equipment as needed or directed by supervisors.
Collaborate with equipment manufacturers to diagnose issues and obtain replacement-part quotes.
Address customer concerns and prioritize customer service.
Maintain effective working relationships with Numotion business units to support seamless service delivery.
Educate customers and caregivers about equipment use and upkeep to promote safety and longevity.
Use phone applications and web-based interfaces to improve routing and diagnostic efficiency and accuracy.
Complete assigned daily repair events, including evaluations and deliveries, in a timely and professional manner.
Complete required paperwork thoroughly and on time.
Complete at least 10 hours of continuing education each year.
Follow Numotion Leadership Principles and perform work with integrity, compliance, and alignment with the company's mission and values.
Protect employee and customer confidentiality and comply with company policies and applicable federal regulations.
Provide prompt, professional service to internal and external customers.