Technical Sales Support

GEA•Oakdale, MN

2d•Hybrid

About The Position

GEA Group is hiring a Technical Sales Support Engineer for its Oakdale, Minnesota location in a hybrid role. The position supports growth of GEA’s North American service business by providing technical and commercial support for aftermarket opportunities involving spray drying, powder handling, fluid bed systems, atomization equipment, emission control systems, and process plant upgrades. The role works with Service Sales Managers, Project Managers, Engineering, and Centers of Competence to develop customer-focused solutions that improve plant performance, reliability, efficiency, safety, and environmental compliance. The engineer supports sales of spare parts, repairs, field service, modernization projects, service level agreements, process optimization, and equipment upgrades. Duties include identifying parts, providing Level 1 technical support, researching replacement component availability from prior projects, and preparing service project quotations. The role also supports customer relationships, proposals, negotiations, CRM use, and coordination with other departments. Travel to existing and potential customers is required as needed, with an expected travel commitment of 10% of available working time. The stated base pay range at the start of employment is $90,000–$120,000 per year. Depending on eligibility, additional rewards may include a discretionary bonus and/or equity awards. The position does not offer visa or work sponsorship; applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

A bachelor’s degree in Engineering, Food Science, Business, or a related field is preferred.
Must be available to travel 10% of available working time.
Must understand technical processes and have a firm understanding of service capabilities.
Must be detail-oriented.
Must have good verbal and written English communication skills.
Must have good interpersonal skills and be able to work both in a team setting and independently.
Must have a strong sense of urgency in providing superior customer service.
Must be self-motivated.
Must be able to learn the current ERP system used for order entry.
Applicants must be authorized to work in the United States without current or future sponsorship.

Nice To Haves

Three to five years of experience in Sales or Sales Support.
Working knowledge of Microsoft Office products.
A bachelor’s degree in Engineering, Food Science, Business, or a related field.

Responsibilities

Identify part numbers, provide Level 1 technical support, research replacement-component availability from past projects, and prepare service project quotations.
Work with Service Sales Account Managers, Customer Sales Representatives, and Project Managers to deliver timely spare-parts quotations and tailored service project solutions.
Support sales of GEA LPT Division products and represent the company professionally.
Promote the service product portfolio to external customers and internal employees.
Develop trusting relationships with key decision makers and stakeholders.
Travel to potential and existing clients for sales support or evaluation as needed.
Prepare proposals for service projects, Service Level Agreements, and recommended spare-parts packages.
Use the CRM database as the primary sales tool for organizational information sharing.
Support large project spare-parts opportunities, provide follow-up, and help ensure sales are executed.
Participate in negotiating offers, quotations, and contracts, including customer terms and conditions.
Obtain technical assistance and collaborate with other departments on complex applications and solutions.
Provide Service Management with market feedback, including information about competition and trends.