Technical Sales Support

GEA•Oakdale, MN

1d•Hybrid

About The Position

The Technical Sales Support Engineer will support the growth of GEA’s North American service business by providing technical and commercial support for aftermarket opportunities involving spray drying, powder handling, fluid bed systems, atomization equipment, emission control systems, and process plant upgrades. Based in Oakdale, Minnesota, this is a hybrid role working closely with Service Sales Managers, Project Managers, Engineering, and Centers of Competence to develop customer-focused solutions that improve plant performance, reliability, efficiency, safety, and environmental compliance. The role supports sales of spare parts, repairs, field service, modernization projects, service level agreements, process optimization, and equipment upgrades. It includes identifying part numbers, providing Level 1 technical support, researching replacement-component availability from past projects, and preparing service project quotations. The position may involve travel to potential and existing clients for sales support or evaluations, as needed. The typical base pay range at the start of employment is $90,000 to $120,000 per year. A discretionary bonus and/or equity awards may also be available, subject to eligibility. Applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

A bachelor’s degree in Engineering, Food Science, Business, or a related field is preferred.
Three to five years of Sales or Sales Support experience is preferred.
Must be available to travel 10% of available working time.
Must understand technical processes and have a firm understanding of service capabilities.
Must be detail-oriented and self-motivated.
Must have good English verbal and written communication skills and good interpersonal skills.
Must work well in a team setting and independently as required.
Must have an inherent sense of urgency about providing superior customer service.
Must be able to learn the current ERP system used for order entry.
Must be authorized to work in the United States without current or future sponsorship.

Nice To Haves

Working knowledge of Microsoft Office products.
A bachelor’s degree in Engineering, Food Science, Business, or a related field.
Three to five years of Sales or Sales Support experience.
Interpersonal skills; organization and analytical ability; initiative; teamwork; and strong communication at all levels.
Ability to listen carefully and contribute opinions constructively.
Ability to prioritize customer needs and establish effective relationships with customers and internal stakeholders.

Responsibilities

Provide technical sales support, including identifying part numbers, providing Level 1 technical support, researching replacement-component availability from past projects, and preparing service project quotations.
Collaborate with Service Sales Account Managers, Customer Sales Representatives, and Project Managers to prepare timely spare-parts quotations and tailored service project solutions.
Effect sales for GEA’s LPT Division and represent the company professionally.
Promote the service product portfolio to external customers and internal employees.
Develop trusting relationships with key decision makers and stakeholders.
Travel to potential and existing clients for sales support or evaluations as needed.
Prepare proposals for service projects, Service Level Agreements, and recommended spare-parts packages.
Use the CRM database as the primary sales tool for information sharing within the organization.
Support large-project spare-parts opportunities, provide follow-up, and help ensure the sale is executed.
Participate in negotiating offers, quotations, and contracts, including customer terms and conditions.
Obtain technical assistance and collaborate with other departments on complex applications and solutions.
Provide Service Management with market feedback, including information about competition and trends.