Technical Sales Support

GEA Group•Oakdale, CA

3d•$90,000 - $120,000•Hybrid

About The Position

The Technical Sales Support Engineer, based in Oakdale, Minnesota, is a hybrid role supporting the growth of GEA’s North American service business. The position provides technical and commercial support for aftermarket opportunities involving spray drying, powder handling, fluid bed systems, atomization equipment, emission control systems, and process plant upgrades. It works closely with Service Sales Managers, Project Managers, Engineering, and Centers of Competence to develop customer-focused solutions that improve plant performance, reliability, efficiency, safety, and environmental compliance. The role supports sales activities for spare parts, repairs, field service, modernization projects, service level agreements, process optimization, and equipment upgrades. It also develops proposals and quotations, supports customer relationships and negotiations, coordinates technical assistance across departments, and shares market feedback with Service Management. Travel to potential and existing clients may be required for sales support or evaluation.

Requirements

Understand technical processes and have a firm understanding of service capabilities.
Be detail oriented.
Have good English communication skills, both verbal and written.
Have good interpersonal skills and be able to work well in a team setting and independently as required.
Demonstrate urgency in providing superior customer service.
Be self-motivated.
Be organized and analytical, show initiative, and be a team player.
Communicate effectively at all levels, listen carefully, and contribute opinions constructively.
Prioritize customer needs and establish effective relationships with customers and internal stakeholders.
Be available to travel 10% of available working time.
Be authorized to work in the United States without current or future sponsorship.

Nice To Haves

A bachelor’s degree in Engineering, Food Science, Business, or a related field.
3–5 years of experience in Sales or Sales Support.
Working knowledge of MS Office products.
Ability to learn the current ERP system used for order entry.

Responsibilities

Provide technical sales support, including identifying part numbers, providing Level 1 technical support, researching replacement component availability from past projects, and preparing service project quotations.
Collaborate with Service Sales Account Managers, Customer Sales Representatives, and Project Managers to prepare timely spare-parts quotations and tailored service project solutions.
Effect sales for the GEA LPT Division and represent the company professionally.
Promote the service product portfolio to external customers and internal employees.
Develop trusting relationships with key decision makers and stakeholders.
Travel to potential and existing clients for sales support or evaluation as needed.
Prepare proposals for service projects, Service Level Agreements, and recommended spare-parts packages.
Use the CRM database as the primary sales tool for sharing information within the organization.
Assist with large-project spare-parts opportunities, provide follow-up, and help ensure the sale is executed.
Participate in negotiations involving offers, quotations, and customer contract terms and conditions.
Obtain technical assistance and collaborate with other departments on more complicated applications and solutions.
Provide Service Management with market feedback, including information about competition and trends.