Technical Sales Support

GEA Group • Oakdale, CA

3d • $90,000 - $120,000 • Hybrid

About The Position

The Technical Sales Support Engineer supports the growth of GEA's North American service business by providing technical and commercial support for aftermarket opportunities involving spray drying, powder handling, fluid bed systems, atomization equipment, emission control systems, and process plant upgrades. The role works with Service Sales Managers, Project Managers, Engineering, and Centers of Competence to develop customer-focused solutions that improve plant performance, reliability, efficiency, safety, and environmental compliance.

The position supports sales of spare parts, repairs, field service, modernization projects, service level agreements, process optimization, and equipment upgrades. It is based in Oakdale, Minnesota, and is a hybrid role. Travel to potential and existing clients is required as needed; the stated travel expectation is 10% of available working time.

Requirements

• 3–5 years of experience in Sales or Sales Support is preferred.
• Must be available to travel 10% of available working time.
• Must understand technical processes and have a firm understanding of service capabilities.
• Must be detail oriented.
• Must have good English verbal and written communication skills.
• Must have good interpersonal skills and be able to work well both in a team setting and independently.
• Must have an inherent sense of urgency about providing superior customer service.
• Must be self-motivated.
• Must be able to learn the current ERP system used for order entry.
• Applicants must be authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

• A bachelor's degree in Engineering, Food Science, Business, or a related field is preferred.
• Working knowledge of MS Office products is advantageous.
• Organized and analytical.
• Shows initiative and is a team player.
• Strong communicator at all levels.
• Listens carefully and contributes opinions constructively.
• Prioritizes customer needs and establishes effective relationships with customers and internal stakeholders.

Responsibilities

• Provide technical sales support, including identifying part numbers, providing Level 1 technical support, researching replacement-component availability from past projects, and preparing service-project quotations.
• Work with Service Sales Account Managers, Customer Sales Representatives, and Project Managers to produce timely spare-parts quotations and tailored service-project solutions.
• Effect sales for GEA's LPT Division and represent the company professionally.
• Promote the service product portfolio to external customers and internal employees.
• Develop trusting relationships with key decision-makers and stakeholders.
• Travel to potential and existing clients for sales support or evaluation as needed.
• Prepare proposals for service projects, Service Level Agreements, and recommended spare-parts packages.
• Use the CRM database as the primary sales tool for organizational information sharing.
• Support large-project spare-parts opportunities by following up and ensuring the sale is executed.
• Participate in negotiating offers, quotations, and contracts, including customer terms and conditions.
• Obtain technical assistance and collaborate with other departments on complicated applications and solutions.
• Provide market feedback, including information about competition and trends, to Service Management.

Benefits

• Medical, dental, and vision coverage beginning on the first day.
• 12 paid holidays, including a flexible floating holiday.
• 136 hours of PTO.
• 7% 401(k) employer match.
• Tuition reimbursement.
• Wellness incentive program.
• Confidential Employee Assistance Program.
• Flexible Health Savings and Spending Accounts.
• May be eligible for a discretionary bonus and/or equity awards, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed