Technical Sales & Support Representative

Z1 MOTORSPORTS INC•Carrollton, GA

About The Position

Technical Sales & Support Representatives need a good fundamental understanding of general automotive systems and components. Specialty knowledge of the company's core models is a plus but is not required. Candidates should be self-motivated, confident, and enthusiastic about the Nissan and Infiniti brands. Ideal candidates have good time-management skills and are comfortable engaging with customers online, by phone, or by email. The role requires independently performing job-related responsibilities and additional duties as assigned.

Requirements

Strong verbal and written communication skills.
Extensive automotive knowledge.
Strong interpersonal skills and the ability to maintain a high level of courteous customer service.
Ability to work and thrive in a fast-paced environment.
Ability to occasionally work nights and rotating weekend schedules based on business needs.
Excellent prioritization and time-management skills.
Excellent research, problem-solving, and critical-thinking skills.
Proficiency with Microsoft Office Suite.

Nice To Haves

Specialty knowledge of the company's core models.
Customer service or call center experience.
Spanish bilingual proficiency.

Responsibilities

Stay current on core models and the range of products and services.
Interact with customers in person, over the phone, and through electronic channels.
Listen to clients and recommend products that meet their needs.
Accept and process orders.
Verify part numbers and product fitment.
Promote special sales and engage with the community on social platforms.
Develop one-to-one client relationships through regular communication.
Provide top-level customer service and resolve customer issues or complaints.
Participate periodically in enthusiast events.
Respond to customers promptly and follow up effectively.
Set up returns and exchanges.
Ensure order accuracy.