Technical Sales Specialist

Hitachi•Dallas, TX

1d•Hybrid

About The Position

The Technical Sales Specialist is responsible for achieving revenue and earnings targets for assigned sales accounts through forecasting, planning, and developing strategies for future business. The role oversees sales, service, and technical support across product lines and builds strong, long-lasting customer relationships. The specialist provides technical product support for their territory and may support other regions, including instrument demonstrations, application studies and reporting, pre- and post-sales support, and technical seminars. Products include benchtop and coating-thickness XRF, contact gauges, handheld XRF and LIBS, liquid chromatography, UV-Vis/NIR and fluorescence spectrophotometry, and stationary and mobile OES. The position works closely with Sales, Applications, and Product Marketing teams and communicates with customers, factory engineers, and vendors. Attendance and participation at conferences, exhibitions, and industry shows are required. The role is based in Texas, with an 80% remote and 20% onsite work style and estimated 50% domestic and international travel. The position reports to the Senior Sales Manager, US and Latam.

Requirements

Bachelor of Science or Bachelor of Arts degree in Biology, Physics, Materials Science, Chemistry, Biochemistry, or a related field.
Four or more years of experience operating XRF, OES, LC, UV-Vis/NIR, fluorescence, and/or LIBS equipment.
Valid driver’s license in the state of residence and ability to remain insurable by the company’s insurance provider.
Knowledge of Excel, Word, PowerPoint, and Outlook.
Ability to communicate effectively by phone, email, text, and other current digital media.
Ability to work independently.
Strong English written and verbal communication skills.
Organizational, analytical, problem-solving, and customer-relations skills.
Ability to speak and present to audiences, classes, or educators.
Leadership skills, a strong work ethic, and willingness to work as part of a team.
Knowledge of technical documentation techniques.
Thorough knowledge of laboratory practices, safety, procedures, and equipment.
Willingness to travel domestically and internationally; estimated travel is 50%.

Nice To Haves

Master’s or graduate degree in a related field.
Experience in Scanning Electron Microscopy (SEM).
Experience developing video, advertising, or other promotional materials.

Responsibilities

Develop and implement sales strategies to grow sales and introduce new products.
Document and report customer requirements and information obtained during customer meetings.
Build and maintain strategically important relationships at management and executive levels.
Represent the company to customers and convey customer needs within the company.
Attend account meetings and explain or demonstrate how technology can meet customer needs.
Coordinate internal communication and actions to secure sales and resolve customer-related difficulties.
Forecast sales accurately and achieve budget objectives.
Maintain timely records of accounts, calls, quotes, leads, and expense reports in SalesForce.com.
Analyze customer samples for sales opportunities and technical support, and document findings in application reports stored in agreed cloud-based systems.
Assist internal staff and customers with technical support and application issues.
Visit prospective customers with sales staff in other regions to support sales efforts.
Visit existing customers to resolve application- or calibration-related issues.
Demonstrate instruments to customers in support of system sales.
Provide sales staff with technical information to help them respond to customer issues and questions.
Work with applications engineers to generate technical data for advertising, proof statements, journal publications, and other documentation.
Develop product presentation materials and marketing collateral for the appropriate product line.
Review and edit marketing and other written materials for technical accuracy.
Deliver product presentations.
Project a positive attitude and demonstrate leadership to employees and customers.
Maintain professionalism and pride in appearance while conforming to policy.
Comply with company policies.
Perform other assigned tasks or duties.
Attend and participate in conferences, exhibitions, and industry shows.
Provide technical product support, including instrument demonstrations, application studies and reporting, pre- and post-sales support, and technical seminars.