Technical Sales Specialist

Hitachi•Dallas, TX

1d•$99,608 - $136,961•Hybrid

About The Position

The Technical Sales Specialist is responsible for achieving revenue and earnings targets for assigned sales accounts through forecasting, planning, and developing strategies for future business. The role oversees sales, service, and technical support across product lines and builds strong, long-term customer relationships. The specialist provides technical product support for their territory and may occasionally assist other regions, including instrument demonstrations, application studies and reporting, pre- and post-sales support, and technical seminars. Products include benchtop and coating-thickness XRF, contact gauges, handheld XRF, liquid chromatography, UV-Vis/NIR and fluorescence spectrophotometry, handheld LIBS, stationary OES, and mobile OES. The position works closely with Sales, Applications, and Product Marketing teams to promote and demonstrate products, and communicates with customers, factory engineers, and vendors to ensure effective product support. Attendance and participation at conferences, exhibitions, and industry shows are required. The position is based in Dallas, Texas, with a stated work style of 80% remote and 20% onsite, and travel estimated at 50%, including domestic travel and some international travel.

Requirements

Bachelor of Science or Bachelor of Arts in Biology, Physics, Materials Science, Chemistry, Biochemistry, or a related field.
Four or more years of experience operating XRF, OES, LC, UV-Vis/NIR, fluorescence, and/or LIBS equipment.
Valid driver’s license in the state of residence and ability to be insured by the company’s insurance provider.
Proven knowledge of Excel, Word, PowerPoint, and Outlook.
Ability to communicate effectively by phone, email, text, and current digital media.
Ability to work independently.
Strong English written and verbal communication skills.
Organizational, analytical, problem-solving, and customer-relations skills.
Ability to speak and present to audiences, classes, or educators.
Leadership skills, a strong work ethic, and willingness to work as part of a team.
Knowledge of technical documentation techniques.
Thorough, proven knowledge of laboratory practices, safety, procedures, and equipment.

Nice To Haves

Master’s or graduate degree in a related field.
Experience in Scanning Electron Microscopy (SEM).
Experience developing video, advertising, or other promotional materials.

Responsibilities

Develop and implement sales strategies to achieve sales growth and introduce new products.
Document and report customer requirements and information obtained during customer meetings.
Build and maintain strategically important relationships at management and executive levels.
Represent the company to customers and relay customer perspectives to the company.
Attend account meetings and explain and demonstrate how the technology can meet customer needs.
Coordinate communication and actions within HTA to secure sales and resolve customer-related difficulties.
Forecast accurately and achieve budget objectives.
Maintain timely account, call, quote, lead, and expense records in Salesforce.com.
Analyze customer samples for sales opportunities and technical support, and document findings in application reports stored in agreed cloud-based systems.
Assist internal staff and customers with technical support and application issues.
Visit prospective customers with sales staff in other regions to support sales efforts.
Visit existing customers to resolve application- or calibration-related issues.
Demonstrate instruments to customers in support of system sales.
Provide sales staff with technical information to help address customer issues and questions.
Work with applications engineers to generate technical data for advertising, proof statements, journal publications, and other documentation.
Develop product presentation materials and marketing collateral for the relevant product line.
Review and edit marketing and other written documents and reports for technical accuracy.
Deliver compelling product presentations.
Project a positive attitude and demonstrate leadership to employees and customers.
Maintain professionalism and pride in appearance in accordance with company policy.
Comply with company policies.
Perform other assigned tasks or duties.