Technical Sales Specialist

ITW•Troy, MI

7d•Onsite

About The Position

The Technical Sales Specialist role is located in Troy, Ohio, and reports to the Supervisor, Order Entry and Quotations. The position generates quotations for the ITWFEG brand portfolio using project specifications, drawings, and kitchen layouts. The specialist supports an assigned territory by providing accurate quotations and reliable technical information to Food Service Dealers, Consultants, End Users, and Independent Rep Groups, while developing relationships that make the specialist a trusted first point of contact for product information. The role prepares quotations for major projects and highly technical or non-standard equipment and resolves varied technical and business situations. It involves regular contact with people across the Food Service industry, including senior-level contacts, and requires sound judgment when handling matters that may affect operating results. The specialist also works with internal teams, plants, engineering, and product line personnel to clarify project documentation, resolve design and pricing issues, research competitive equipment, support alternate selections, and improve quotation processes. The position includes participating in trade shows and training, helping train internal and external personnel, maintaining product and special-option reference information, and providing backup for other assigned territories.

Requirements

Associate degree in Business Administration, Marketing, or a related field, or equivalent experience.
Customer Service Team Lead experience.
3–5 years of experience in sales or technical support and customer service.
Technical ability to read and interpret project documentation, including kitchen layout drawings, specifications, and equipment schedules.
Proficiency in Microsoft Office products, including Word, Excel, Outlook, and Dynamics CRM.
Effective oral, interpersonal, and written communication skills.
Strong teamwork, time management, organizational, follow-up, and planning skills.
Highly motivated, self-starting, and results-oriented.
Ability to function in a team environment and use cross-training.

Nice To Haves

BS or BA in Business or Marketing.
Food Service industry knowledge.
Management experience working with performance objectives and goals.
Familiarity with AutoQuotes.
SharePoint document management skills.
Experience with Customer Relationship Management systems.

Responsibilities

Prepare timely, accurate quotations for Food Service Dealers, Territory Sales Managers, Retail and National Account Managers, Independent Rep Groups, and Product Line personnel using the AutoQuotes computerized quotation system.
Coordinate between dealers, sales managers, independent representative groups, consultants, and the Customer Care Team to resolve project document discrepancies and pricing issues.
Use working knowledge of current and discontinued Hobart, Traulsen, Baxter, Vulcan, and Somat product lines, accessories, and parts to support technical discussions and accurate quotations.
Maintain a detailed list of approved, non-published special engineered features and options, including pricing and descriptions, for quotation preparation and order-pricing reconciliation.
Work with plants and engineering to resolve design issues and order clarifications, and document field requests for potential new options or products for feasibility review and pricing.
Research competitor equipment and generate accurate, effective quotations for alternate products.
Work with Product Line Managers to provide reference materials that support consistent selection of alternates by ITWFEG personnel who generate quotations.
Develop proficiency with the ITW Toolbox through webinars and training, and use knowledge gained to assess processes and recommend procedural improvements.
Participate on cross-functional teams and contribute actively using knowledge gained from the ITW Toolbox.
Attend and participate in Food Service industry trade shows and company-sponsored sales and product training sessions.
Participate in formal training for internal and external personnel on specification review and quotation generation, including Advanced Product Training, Dealer School, and Consultant Services School.
Develop working knowledge of the CRM Project Management System and populate its database for use by Sales, Product Lines, and Consultant Services.
Become proficient in the SharePoint document management system.
Provide backup for other assigned territories as needed.