Technical Sales Specialist

ITW•Troy, AL

9d•$70,000 - $80,000•Onsite

About The Position

This position is located in Troy, Ohio, and reports to the Supervisor, Order Entry and Quotations. The Technical Sales Specialist generates quotations for the ITWFEG brand portfolio using project specifications, drawings, and kitchen layouts. The role supports an assigned territory by providing accurate quotations and reliable technical information to Food Service Dealers, Consultants, End Users, and Independent Rep Groups. The specialist builds respectful customer relationships and serves as a resource and first point of contact for product information. The position prepares quotations for major projects and highly technical or non-standard equipment. It requires the technical knowledge and judgment to resolve varied business situations and make recommendations. The specialist regularly communicates with people in the Food Service industry, including senior-level contacts, and must handle those interactions effectively. The role also supports quotation accuracy and pricing resolution by coordinating with internal teams, customers, plants, and engineering. It involves maintaining product and special-feature knowledge, researching competitor equipment, participating in training and trade shows, supporting process improvements, and using CRM and document management systems.

Requirements

Associate degree in Business Administration, Marketing, or a related field, or equivalent experience.
Customer Service Team Lead experience.
3–5 years of experience in sales or technical support and customer service.
Technical ability to read and interpret project documentation, including kitchen layout drawings, specifications, and equipment schedules.
Proficiency in Microsoft Office products, including Word, Excel, Outlook, and Dynamics CRM.
Effective oral, interpersonal, and written communication skills.
Excellent teamwork, time management, organizational, follow-up, and planning skills.
Highly motivated, self-starting, and results oriented.
Ability to function in a team environment and utilize cross-training.

Nice To Haves

BS or BA in Business or Marketing.
Food Service industry knowledge.
Management experience working with performance objectives and goals.
Familiarity with AutoQuotes.
SharePoint document management skills.
Experience with Customer Relationship Management systems.

Responsibilities

Prepare timely, accurate quotations for Food Service Dealers, Territory Sales Managers, Retail and National Account Managers, Independent Rep Groups, and Product Line personnel using the AutoQuotes computerized quotation system.
Act as an intermediary among Food Service Dealers, Territory Sales Managers, Independent Rep Groups, Consultants, and the Customer Care Team to resolve project-document discrepancies and pricing issues.
Maintain working knowledge of current and discontinued Hobart, Traulsen, Baxter, Vulcan, and Somat product lines, accessories, parts, and their relationship to specific devices and systems.
Maintain a detailed list of approved, non-published special engineered features and options, including pricing and descriptions, for quotation generation and Customer Care order-price reconciliation.
Work with plants and engineering to resolve design issues and problems, clarify orders, and document field requests for new options or products for feasibility and pricing.
Research competitor equipment and generate quotations for alternates; work with Product Line Managers to provide reference material for consistent alternate selection.
Develop proficiency with the ITW Toolbox through webinars and training, assess processes, recommend procedural improvements, and participate on cross-functional teams.
Attend and participate in Food Service Industry trade shows and company-sponsored professional sales and product training sessions.
Participate in formal training of internal and external personnel, including Advanced Product Training, Dealer School, and Consultant Services School, on specification review and quotation generation.
Develop working knowledge of the CRM Project Management System and populate its database for use by Sales, Product Lines, and Consultant Services.
Become proficient in the SharePoint document management system.
Provide backup for other assigned territories as needed.