Technical Inside Sales Specialist
About The Position
The Technical Inside Sales Specialist supports Engineered-To-Order (ETO) product lines across IEC/NEC markets. This role serves as a key liaison between customers and internal teams, translating complex technical requirements into accurate, value-driven quotations and solutions. The work ensures custom orders meet international compliance standards, supports customer satisfaction, and contributes to the industrial automation portfolio. The specialist provides technical sales guidance, manages ETO orders from quotation through fulfillment, applies customer electrical specifications to relevant standards, and collaborates with engineering, pricing, manufacturing, and customer support teams. The role also contributes to process improvement and maintains data and documentation in CRM and ERP systems.
Requirements
- Five years of related experience with a bachelor's degree; or three years with an advanced degree; or equivalent work experience.
- Strong technical aptitude and ability to understand complex electrical products.
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
- Excellent verbal and written communication skills in English.
- Ability to follow written and verbal instructions accurately.
- Legal authorization to work in the United States; visa sponsorship is not provided.
Nice To Haves
- Five or more years of experience in technical sales or related roles, such as engineering, quotations, or technical support.
- Working knowledge of NEC, IECEx, and ATEX standards.
- Experience in marketing or pricing management, quotations or engineering support, or customer or technical support.
- Familiarity with ERP systems such as Oracle.
- Experience with hazardous area products.
Responsibilities
- Develop accurate, timely quotations for Engineered-To-Order products based on customer RFQs.
- Serve as the primary technical sales contact, providing expert guidance and product recommendations.
- Manage ETO orders from quotation through fulfillment, ensuring quality and compliance throughout manufacturing.
- Interpret and apply customer electrical specifications to meet IECEx, ATEX, and NEC standards.
- Collaborate with engineering, pricing, manufacturing, and customer support teams to deliver competitive, on-time proposals.
- Provide customer service through clear communication, technical insight, and proactive follow-up.
- Support continuous improvement initiatives for ETO quoting, workflows, and customer experience.
- Maintain up-to-date data and documentation in CRM and ERP systems, such as Oracle and Vendavo.
- Identify opportunities to improve customer satisfaction, product alignment, and long-term relationships.
Benefits
- Competitive compensation.
- Medical insurance plans.
- Dental and vision coverage.
- Employee Assistance Program.
- 401(k).
- Tuition reimbursement.
- Employee resource groups.
- Recognition.
- Flexible time off plans.
- Paid parental leave, including maternal and paternal leave.
- Vacation and holiday leave.
- Career development through mentorship, training, and leadership opportunities.
