Technical Sales Specialist

Latham, The Pool Company

1d•$75,000 - $90,000•Remote

About The Position

The Technical Field Specialist operates in Florida markets and surrounding areas to accelerate growth of Latham Fiberglass and other Latham products. Working directly with Latham Fiberglass Conversion specialists, this role supports and trains new pool builders on in-field technical matters, including installation and troubleshooting. The position is remote in the Florida area and requires approximately 80% travel, with flexibility for overnight travel as needed.

Requirements

Associate degree with technical certification and a minimum of five years of technical experience preferred; a high school diploma may be substituted with commensurate experience and professional training.
Outstanding teamwork and project management skills.
Proven ability to solve complex problems.
Ability to present a professional image to customers and consumers as a subject matter expert and company representative.
Ability to thrive in a fast-paced environment requiring high energy and resiliency.
Ability to multitask, prioritize workload, set up and maintain files, generate reports, and set and achieve goals.
Ability to independently respond to common inquiries or complaints from customers, employees, and regulatory agencies.
Ability to present information effectively in oral and written form.
Ability to maintain accurate records.
Intermediate computer skills in spreadsheet, database, and word processing software, including Microsoft Office products such as Outlook and Excel.
Approximately 80% travel, with flexibility for overnight travel as needed.

Nice To Haves

CRM experience.

Responsibilities

Serve as the primary point of contact for in-field dealer product training and troubleshooting.
Participate in and direct on-site pool installation dealer training and support.
Assist with technical training and onboarding of new Latham sales personnel.
Support the in-field warranty claim process, coordinating claims and basic repairs with the Warranty Department to ensure service and customer satisfaction.
Participate in Boot Camps, trade shows, and other industry events as needed.
Serve as a product expert on fiberglass pools and independently seek, report, and recommend actions related to competitive information and activity.
Enter quality and related issues promptly and completely into the Customer Experience Portal (CEP) credit system for approval and tracking, and participate in Continuous Improvement initiatives.
Assist Latham Pool sales personnel in achieving sales objectives and identifying opportunities.
Provide stakeholders with timely, relevant feedback and recommendations through reports and regular communications.
Take ownership of consumer complaints and see them through to resolution.
Perform other duties as assigned.