Technical Sales and Field Service Engineer
About The Position
CaptiveAire is seeking a driven, motivated engineer to join its sales team, grow business with existing customers, and develop new business. The position combines application engineering, sales support, outside sales, project management, and field service. It includes formalized training and mentoring to build knowledge of CaptiveAire products, go-to-market practices, application engineering, business development, and sales strategies. The work varies from day to day and spans project design, procurement, coordination, installation, and post-sale support. The role balances office work on bids and application engineering with customer development and job-site visits. Employees provide solutions for ventilation, heating, and air conditioning needs while supporting customers throughout the project lifecycle.
Requirements
- 0–5 years of experience.
- Excellent computer, organizational, communication, and presentation skills.
- Problem-solving ability and a passion for continuous learning.
- Strong desire to interface with customers.
- Willingness to embrace new technologies and business savvy.
- Passion for work and an aggressive nature to succeed.
- Willingness to travel for training opportunities.
- Engineering graduates who have not already completed the FE Exam are expected to complete it in their area of study within six months of employment.
- Must be legally authorized to work in the United States; applicants requiring employment visa sponsorship now or in the future cannot be considered.
Nice To Haves
- A four-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum is preferred.
Responsibilities
- Provide integrated application engineering and design support for a wide range of ventilation applications, applying sound engineering principles and sustainable products and technologies to meet customer needs.
- Work directly with engineers, contractors, end users, and food service dealers.
- Provide inside sales support, application engineering, and outside sales.
- Prepare presentations, quotes, and submittals; provide technical product support; conduct job-site visits; and perform hands-on troubleshooting as needed.
- Educate customers and promote CaptiveAire products through calls, meetings, presentations, and product demonstrations.
- Research and develop new business opportunities with new and existing customers.
- Build relationships with existing and prospective customers through outside sales meetings and calls.
- Manage schedules and plans for installations to help ensure equipment arrives when needed.
- Provide service and technical support for existing equipment and assist end users and contractors with troubleshooting, including on-site wiring support and remote troubleshooting.
- Deliver high-quality customer service, prioritize quick turnaround times, and go above and beyond to serve customers.
- Continuously evaluate and improve processes and the customer experience.
- Develop the assigned territory, including presenting to the engineering community, visiting new customers, and expanding existing account contacts.
Benefits
- Medical, dental, and vision insurance.
- Disability and life insurance based upon election of medical insurance.
- 401(k) with employer match.
- Paid holidays.
- Paid time off (PTO) based upon tenure.
- Flexible spending account (FSA).
- Tuition reimbursement, including for a Professional Engineering (PE) license.
- Relocation assistance.
- Continuous education opportunities, including weekly webinars and company-developed technical videos.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
