Field Sales and Service Representative

R.S. Hughes•Kent, WA

11d•Hybrid

About The Position

R.S. Hughes Company, Inc. is seeking a motivated professional for a hybrid role combining consultative industrial sales with onsite SupplySight service and vendor-managed inventory program support. The position is designed to devote approximately 50% of the time to selling and 50% to servicing important program accounts. The representative manages a strategically important portfolio, serving as the primary commercial contact to develop customer relationships, identify growth opportunities, and expand product penetration across industrial categories. The role also supports and optimizes SupplySight vendor-managed inventory programs at customer facilities, ensuring operational excellence, product availability, and ongoing program improvement while seeking opportunities to expand service and revenue. The position provides exposure to both sales and service and may support career growth in Field Sales, SupplySight Service, Operations, or other organizational functions. The representative will manage assigned account growth, develop product recommendations and proposals, oversee sales pipeline activity, and coordinate with internal teams and vendors. For SupplySight programs, the representative will maintain inventory, monitor usage and replenishment, address variances, support equipment, and report on program performance. The role operates primarily at customer facilities and industrial environments, with regular local travel between sites in a company vehicle.

Requirements

Two to five years of experience in industrial sales, supply chain operations, vendor-managed inventory programs, or related customer-facing roles.
Demonstrated ability to build relationships and grow customer accounts.
Strong communication and problem-solving skills.
Ability to balance commercial responsibilities with operational execution.
Proficiency with CRM systems, ERP platforms, and Microsoft Office applications.
Self-starter with strong time-management and organizational skills.
Valid driver license and ability to travel locally to customer sites.
High school diploma required.
Valid state-issued driver license required.
Strong relationship-building and customer-engagement skills.
Results-oriented mindset focused on revenue growth and customer value.
Attention to detail and operational discipline.
Strong problem-solving and analytical ability.
Ability to work independently while collaborating effectively with cross-functional teams.
Basic Excel and data-analysis capability.
Ability to learn and effectively use company ERP and web-based platforms.
Regular standing, walking, and movement within manufacturing or warehouse environments; occasional lifting of materials or inventory up to 30 pounds.

Nice To Haves

Experience selling or supporting industrial product categories such as adhesives, tapes, abrasives, safety products, tooling, or MRO supplies.
Experience with vendor-managed inventory programs or industrial supply chain environments.
Bachelor's degree preferred.
One year of B2B sales, operations, or industrial supply experience preferred.

Responsibilities

Develop and maintain relationships with decision makers and key stakeholders in assigned accounts.
Identify and pursue new revenue opportunities with existing customers, including competitive conversions, new applications, and expanded product categories.
Sell consultative solutions across industrial categories such as adhesives, tapes, abrasives, safety products, labels, and MRO supplies.
Execute account growth strategies focused on expanding wallet share and program adoption.
Prepare and deliver product recommendations, technical solutions, and commercial proposals.
Manage opportunity pipeline activity in CRM to support visibility, forecasting accuracy, and follow-up.
Collaborate with Sales Support, Supply Chain, Customer Care, and Vendor Specialists to deliver a seamless customer experience.
Partner with strategic vendors to introduce technologies and product innovations that improve customer productivity and reduce total cost.
Conduct regular business reviews with assigned accounts to identify growth opportunities and reinforce the value of R.S. Hughes programs.
Maintain awareness of market trends, competitive positioning, and emerging technologies in core product categories.
Meet or exceed established revenue and gross-profit growth expectations for assigned accounts.
Maintain and service onsite SupplySight inventory programs to ensure optimal stock levels and product availability.
Build relationships with customer personnel to maintain the operational value of SupplySight programs.
Identify opportunities to expand product assortment, increase SKU adoption, and introduce product categories within SupplySight programs.
Maintain accurate inventory through replenishment, cycle counts, and inventory analysis.
Investigate inventory variances and implement corrective actions to improve program accuracy.
Monitor inventory consumption and supply chain timing to identify potential inventory gaps proactively.
Maintain accurate reporting and dashboards tracking inventory levels, usage trends, and replenishment timing.
Ensure inventory is stored and maintained according to company policies for labeling, storage, packaging, and handling.
Support installation, maintenance, and optimization of SupplySight program equipment at customer facilities.
Participate in customer business reviews and provide program performance insights that support expansion and long-term growth.
Coordinate with the assigned Outside Sales Representative and internal operations teams on customer opportunities.
Operate a company vehicle while servicing inventory programs and delivering replenishment materials.
Maintain a safe and organized work environment while servicing customer facilities.