Field Sales/Service Representative

R.S. Hughes • Pellham, AL

3d

About The Position

R.S. Hughes Company, Inc. is a North American distributor of industrial supplies, founded in 1954, with more than 40 warehouse sites in the United States and Mexico. The SupplySight Field Service Representative is a field-based role reporting to Sales Management and working closely with the corporate SupplySight Operations team. The position focuses on maximizing customer experience by ensuring optimal inventory is available and ready for use at customer facilities, meeting target KPIs through operational excellence and customer service. At least 80% of the representative’s time is spent at customer facilities. The role must follow company policies and safety protocols.

The representative provides SupplySight program support, maintains customer inventory, services onsite equipment, and works with customers and internal teams to improve the program. The role uses company vehicles to resupply onsite inventory management programs and includes preparing and delivering orders. Compensation is $26.00–$29.00 per hour, depending on experience, and the position is eligible for a bonus incentive program and company benefits.

Requirements

• High school diploma or equivalent; a minimum high school diploma is required.
• Valid state-issued driver's license.
• Effective communication and organizational skills.
• Strong work ethic and focus on results.
• Attention to detail.
• Strong problem-solving capabilities.
• Ability to work independently and as part of a team.
• Basic Excel and data analysis skills.
• Ability to adapt to and become proficient with internal ERP and web-based platforms.
• Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts.

Nice To Haves

• Bachelor's degree in supply chain management, merchandising, or a related field is highly preferred.
• One year of B2B sales and/or merchandising or operations experience is desired.
• Entrepreneurial spirit.

Responsibilities

• Deliver SupplySight program support at customer facilities and provide exceptional customer service.
• Develop relationships with key customer personnel and participate in negotiations and discussions to continuously improve the program.
• Serve as a first point of contact for customer questions and support product additions, updates, and changes.
• Learn major product groupings and products to service and stock inventory and present product solutions at customer facilities.
• Maintain organized inventory in accordance with company policies, including proper labeling, storage, handling, and packaging of temperature- and time-sensitive materials.
• Collaborate with the inside operations team and assigned outside sales representative to provide customer support.
• Use company vehicles to resupply onsite inventory management programs and maintain precise inventory levels so customers receive needed materials in a timely manner.
• Service and maintain equipment at SupplySight Program customer sites.
• Oversee and assist in preparing orders before delivering them to customer facilities.
• Adhere to company policies and safety protocols.
• Perform other job duties as assigned.

Benefits

• Paid time off
• Major medical insurance
• Dental insurance
• Vision insurance
• Company-paid short-term disability
• Company-paid long-term disability
• Paid parental leave
• Supplemental benefit plans
• Employee Stock Ownership Program (ESOP), with eligibility after 30 days of service
• Bonus incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED