Technical Field Service Representative

ASSURED INFORMATION SECURITY INC•Wahiawa, HI

5d•$112,500 - $150,000•Onsite

About The Position

Assured Information Security (AIS) is hiring an experienced Technical Field Service Representative (Infrastructure Support) to support a critical 24/7 DoD cyber operations program. The work contributes directly to DoD cyber missions and supports a platform that provides cyber operators with cyber defense and offense capabilities. This is an onsite position in Wahiawa, Hawaii, requiring an active TS/SCI clearance with CI Poly. The role includes shift work and an evening/weekend on-call rotation, with travel up to 10%.

Requirements

Bachelor’s degree and 5 years of directly related experience, or a Master’s degree and 3 years of directly related experience, or an equivalent combination of education and experience.
Active TS/SCI clearance with CI Poly.
Proficiency in deployment and automation scripting with Ansible and Python.
Proficiency in Linux and Windows system administration.
Experience patching Windows and Linux vulnerabilities, host-based networking, and Cisco configurations.
Knowledge of Security Technical Implementation Guides (STIGs).
Linux+ certification or similar certification.
CCNA certification.

Responsibilities

Support developers by integrating, troubleshooting, and optimizing system components across test and production environments.
Perform daily system administration, including configuration, patching, performance optimization, and proactive monitoring.
Assess user needs and implement system upgrades, configuration changes, and enhancements.
Monitor system load, usage trends, and capacity to plan technical refreshes and maintain sustainable performance.
Install, configure, and maintain mid-range operating systems; lead RHEL updates using Ansible and use shell scripting for automation.
Manage Splunk cluster and indexer health to support continuous data flow and data integrity; implement monitoring and automation improvements.
Install and upgrade Cisco NX-OS and Catalyst devices, as well as VCenter, ESXi, and Horizon client suite components.
Administer and expand NetApp LUNs and ensure reliable iSCSI connectivity and storage growth.
Develop solutions to complex technical challenges using advanced consulting skills and technical expertise, and mentor team members when needed.
Support operational demands and changing priorities, including occasional weekend installations and last-minute schedule changes.