Technical Field Service Representative I

Generac • Wixom, MI

11d

About The Position

Wolverine Power Systems is a full-service distributor of Generac equipment and solutions, providing sales, service, and rentals. The Technical Field Service Representative I provides on-site repairs, preventive maintenance, and assistance with installations. The role requires up to 50% travel and may involve emergency service during normal working hours, after-hours, weekends, and holidays as directed.

The position involves servicing generators and related equipment, interpreting manuals and schematics, documenting completed work in FieldServio, and communicating findings. The representative works in shop-floor and field conditions, including varying temperatures and weather, and must follow applicable PPE and safety requirements.

Requirements

• High school diploma.
• Valid driver license.
• At least 1 year of mechanical experience.
• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams.
• Working knowledge of engine maintenance and troubleshooting natural gas fuel systems.
• Knowledge of power generation equipment, including light towers, pumps, and heating products.
• Working knowledge of diesel or gaseous engines.
• Moderate troubleshooting skills; ability to make independent decisions and work with minimal supervision.
• Working knowledge of transfer switch operations.
• Ability to obtain and maintain Generac certification in the air-cooled and protector series courses.
• Ability to work and communicate well with others.
• Ability to provide detailed reports within 24 hours.
• Ability to manage and respond to emails, texts, and phone calls safely and in a timely manner.
• Ability to meet the physical demands of the role, including frequent lifting of up to 50 pounds unassisted and up to 100 pounds with assistance.
• Ability to work in varying weather conditions, including extreme heat, snow, and ice.
• Must comply with assigned-location PPE requirements.
• May be required to obtain a DOT Medical Card and drive a heavy-duty truck daily.

Nice To Haves

• Associate degree in Electrical Engineering or Mechanical Engineering.
• 2–3 years of industrial experience.

Responsibilities

• Perform mechanical and electrical troubleshooting and repair of generators.
• Provide emergency or unscheduled generator repairs during normal hours and, as directed, after-hours, weekends, and holidays.
• Perform scheduled preventive maintenance and repairs on generators.
• Read and interpret operational manuals, electrical schematics, generator literature, and work orders to complete maintenance and repairs.
• Identify faulty operations and defective materials, and report these and other unusual situations to the service manager in a timely manner.
• Stay current on National Fire Protection Association and state regulations for Emergency Power Supply Systems.
• Create reports for all work performed in FieldServio.
• Communicate report findings by phone, email, and in person.
• Assist with equipment installation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED